Job Scope & Purpose

• Focus on installation, troubleshooting and repair within set timeframe and according to defined process, service
• agreements and customer needs
• Primary ‘on site’ customer contact for technical installation and/or service issues
• Completes planned site / customer visits and resolves customer request / calls as dispatched
• Develops positive customer relationships, ensures pro-active feedback on and documentation of the customer’s
• equipment and systems status and of work completed
• May act as a technical ‘on the job’ coach for less experienced service team members and may help coordination
• of on site work activity for multi person jobs.
• Scope : field operations – all BA

Key Accountabilities

• Under general supervision, diagnoses and repairs systems malfunctions requiring specific technical knowledge
• and relevant qualifications as well as an understanding on time and material requirements. Seeks clarification
• and technical support where needed and escalates issues as appropriate.
• Under general supervision, installs, starts up and commissions systems in line with defined regulations,
• standards and processes.
• Understands and analyzes relevant technical documents such as electrical schemes, fluid schemes, piping
• diagrams, psychometric diagrams, etc.
• For Technicians working on Controls Systems : Ability to test and write modifications in multiple languages of
• systems software.
• Communicates with customer upon arrival and before leaving the work site. Meets regularly with customer to
• become familiar with operating problems and reach full understanding of customer needs.
• Keeps customer informed on the nature of service provided, outstanding issues, recommends system
• enhancement/upgrade/replacement and promotes the sale of change orders and/or additional labor & material
• work (L&M).
• Advises and trains customer in system operations.
• Documents work completed in a clear and concise way and promptly submits service reports.
• Maintains and improves technical proficiency in Johnson Control’s product lines.
• Ensures compliance with the Johnson Controls safety culture and adheres to all applicable safety standards,
• requirements and equipment.
• Ensures compliance with environmental and industry regulations, where required.
• In addition to the above mentioned tasks, other activities and responsibilities may be individually defined.

Position Requirements

• Relevant qualifications in the specific trade (e.g. BAS/BNS, HVAC, Refrigeration)
• Extensive product knowledge and overall system understanding
• 3 to 5 years experience