Posted:
11/14/2024, 3:13:32 AM
Location(s):
McMinnville, Oregon, United States ⋅ Oregon, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
At Anglian Water our values are that together, we will: Build trust, do the right thing, and we are always exploring.
Who we are?
Integrated Maintenance, repair and development services (IMRDS) is the team that maintains our water supply systems, repairs emergencies like water bursts and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.
IMRDS is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job.
If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.
What will you be doing as a Contact Team Member?
You’ll be a key interface for our customers by planning and making appointments on a primarily outbound function, however, assistance may be required with inbound calls to assist other teams.
This role is fundamental to the success of the IMDS OMC as it is providing front line support to our customers through the booking of appointments and providing support for any concerns that may arise from this. You will have a passion for providing the highest level of service to all our customers. This role will also assist with any social media campaigns that may generate additional appointments for our customers.
You will have strong communication skills including verbal and written to assist our customers across a range of channels in line with our ‘Make today great’ work ethos. You will have expert knowledge of SAP and Genesys as methods of booking and contact with our customers. There will also be an understanding of any other forms of contact that will assist our customers including social media, self service, email or any other forms of contact method.
You will also have a basic understanding of Oracle and will work closely with the relevant scheduler or team to ensure the customer’s needs are met.
What it will take to do this job
A little bit about your skills, experience and behaviours….
Why Anglian Water?
Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. Some of our benefits include:
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
If you feel this is the next move for you, please apply today!
Closing date: 28th November 2024
#loveeverydrop
Website: https://anglianwatercareers.co.uk/
Headquarter Location: Lancaster, Pennsylvania, United States
Employee Count: 1001-5000
Year Founded: 1989
IPO Status: Private