Job Summary

This position will be responsible for supporting Global Housing Operations business capability/functional leaders, product management, and clients (Lending Solutions, Global Specialty, Multifamily Housing) in the areas of driving operational solutions by influencing and aligning leaders across Global Housing and Assurant to achieve strategic client and business objectives.  This position will assess and address the impact of process changes, drive towards standardization and efficiency, and oversee daily operations performance all while maintaining focus on the customer and client experience. 

Additional areas of focus will include oversight of expense plans, financial impacts of operational and product management initiatives and working closely with business and product executive management as well as leaders across GHO Operations relative to performance and management of operational and contractual commitments. 

The position will ensure existing capabilities, recommended practices, and management rigor associated with complex change initiatives are leveraged across business units and is responsible for ensuring value realization, expense targets, and client/customer expectations are met.

Job Responsibilities

Consultative Responsibilities (40%)

• Develops and cultivates a strong working relationship with other functional areas within the company and drive initiatives intended to deliver greater standardization and efficiencies to reduce operational complexity and manual tasks.
• Understand the goals and objectives of functional and product areas while balancing the priorities of all parties involved to meet the business objectives. 
• Creates business cases and project plans to support the initiatives.  Leads implementation of approved migrations.  Ensures there is effective communication and coordination with other functional units.
• Facilitates and/or manages the identification of timelines, dashboards, and financial scorecards for each initiative and product to keep executive leaders current on progress and potential challenges. Facilitates and manages the identification of timelines to keep leadership and business partners informed.
• Develop and represent deep understanding of product benefits, limitations, competitive landscape, and growth opportunities.

Leadership Responsibilities (35%):

• Lead the definition and simplification of processes to reduce operational friction that impacts Line of Business (LOB), customer and client.
• Manage communications about operational strategy for LOB, operational performance, expense plan adherence, and overall progress to the business.
• Ensures alignment on strategic client performance with other relationship LOB capability owners.
• Supports execution and deployment of new strategic services/capabilities and ensures client operational issues are resolved.

Operational Oversight (25%)

• Serves as liaison with other organizational components; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate area services into the company’s overall customer journey.
• Complete and/or oversee detailed analysis in support of defining strategy, communicating the story/ impact of efforts, and identifying gaps and/or opportunities for improvements.
• Generate and evaluate performance data to help define areas of opportunity and validate operational impact of client and procedural changes.
• Prepare stakeholders for implementations by planning and/or gathering operational requirements, coordinating training for internal or external systems/dependencies, and providing support for questions related to our operation for small change requests for existing clients.
• Oversee operational performance across all service delivery functions, ensuring action plans are defined and executed in response to opportunities for improvement.
• Represents Assurant when needed during project and/or client meetings.

Basic Qualifications

• B.S./B.A. degree or minimum of 7 years or equivalent experience leading initiatives across multiple physical and remote locations with a proven ability to manage diverse elements of complex projects/processes for people, tasks, communication, change, etc. to drive optimal outcomes and results.
• Minimum of 7 years or equivalent experience leading people, with proven track record of evaluating and building department talent and developing strong working relationships with business partners.
• Minimum of 7 years or equivalent experience working in a rapidly changing environment, requiring prioritization and multi-tasking skills to support both strategic and tactical needs from ideation through execution. 
• Minimum 10 years or equivalent experience mastering PC skills with the ability to use Microsoft Excel, basic analytics/reporting packages, Microsoft Word, and Microsoft PowerPoint.
• Proven ability to lead in a matrixed organization including driving alignment and facilitating discussions across teams to ensure client and business objectives are met

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Pay Range:

$99,200.00 - $165,600.00

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

10/02/2024

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.