• Analyses and applies policy coverage accurately to all assigned claims.

• Investigates assigned claims.

• Negotiates and settles claims proactively in accordance with Company guidelines and best practices.

• Reserves claims accurately in accordance with Company guidelines and best practices.

• Ensures that Company service standards are upheld.

• Maintains data accuracy.

• Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and service standards are met.

• Authorises claim payments and reserves within agreed claims handling authority.

• Provides technical advice. Develops and maintains effective business relationships both externally and internally.

• Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.

• Assists Senior Claim Professionals and others with larger and more complex claims, where required.

• Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.

• Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. 

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.