Posted:
8/16/2024, 1:57:39 AM
Location(s):
Jacksonville, Florida, United States ⋅ Florida, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
Preferred Qualifications
Associate degree in a technical discipline or technical certification in a related area.
Moderate knowledge of Microsoft Windows and Office.
Job Summary
Provides tier one technical support to associates, including resolving basic computer, application, system, device, access, or performance issues across the enterprise. Advises users on methods, steps, and actions needed to resolve technology issues.
Major Tasks, Responsibilities, and Key Accountabilities
Responds to tier one support tickets by diagnosing and resolving basic incidents, problems, and requests.
Reviews system diagnostics and assesses functionality and efficiency.
Follows all policies and procedures to ensure the security of organizational data and information.
Monitors security certificates and company compliance requirements.
Installs and updates company software and hardware.
Tracks the cost of replacing or updating computer hardware and/or software.
Provides after hours on-call support.
Participates in quality assurance and user acceptance testing and provides training to users based on new and revised functionalities.
Nature and Scope
Work Environment
Education and Experience
Our Goals for Diversity, Equity, and Inclusion
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.
Equal Employment Opportunity
HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Website: https://hdsupplysolutions.ca/
Headquarter Location: Etobicoke, Ontario, Canada
Employee Count: 51-100
IPO Status: Private
Industries: Commercial ⋅ Consumer Goods ⋅ E-Commerce