Our Customer Success and Growth Organization is at the heart of our member, patient, and customer experiences as we have a unique focus on defining meaningful moments for those we serve. Our north star is creating heartfelt, personalized moments by listening to feedback to remove existing obstacles and simplify enterprise experiences. You are joining a team that cares for the well-being of our colleagues by working together in a supportive, collaborative and agile environment.  

CVS Media Exchange is hiring an Account Manager who will report to the Director of Account Management. 

CVS Media Exchange [CMX] is dedicated to driving measurable outcomes for our suppliers, merchants, stores, GMs, brand advertisers, and agencies. Our full-funnel ad solutions leverage CVS’s in-store and online data, extensive reach, and to provide measurable results for our clientele. With a range of flexible pricing and buying models, including self-service; these solutions help businesses build brand awareness, engage with CVS consumers, and convert CVS consumers to shoppers.   

Position Summary  

As a CMX Account Manager within our CVS Media Exchange (CMX) business, you will be responsible for collaborating with the Director of Account Management, Account Management Lead and Partner Managers within your assigned category vertical. You will help the Sales Organization grow advertising partnerships by engaging with clients on behalf of a fast-growing retail media arm at the 4th largest company in the US.  You will maintain the highest level of client service for top-tier clients and manage a support team. You should demonstrate a curious, data driven and solutions-oriented approach to your business.     

The Account Manager will be responsible for helping the Sales Organization grow advertising partnerships by engaging with clients on behalf of a fast-growing retail media arm at the 4th largest company in the US.  You will work alongside the Account Coordinators and Partner Managers as a key contributor to the development and expansion of the Account Management team. This individual will provide the highest level of support on post-sale responsibilities focusing on client retention, growth, renewal, and overall client satisfaction. CVS is seeking a highly motivated individual with strong digital and technology experience to help drive this growth engine. This role is customer-oriented, requires excellent communication skills, numerical analysis, strong organization, project management and ability to multi-task.  

Responsibilities: 

• Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs. This includes activities such as: 
• Act as daily point of contact for client post sale questions and updates 
• Facilitate the end-to-end creative process between the advertiser and CMX’s creative team.
• Partner closely with the cross functional teams on campaign activation, trafficking, and optimizations.  
• Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations and upsell opportunities.  
• Lead internal partner status calls and campaign performance reviews with  
• Support monthly campaign billing, ensuring accuracy and delivery.  
• Coordinate with internal teams to develop end of campaign reporting and presentations for clients 
• Manage and develop strong, collaborative relationships with partners across the organization and lead cross-functional teams including Media, Analytics, and Billing to ensure consistent communication and execution of client strategy  
• Proactively self-educate around assigned client categories, retail and retail media industry trends to identify best practice opportunities for CMX to share with the team  
• Participate in on-boarding activities for new team members 

Required Qualifications  

• 5+ years of client services/account management experience in a direct/digital marketing agency or a combination of agency/client side.  
• 2+ years of experience using Microsoft Office tools.  
• 2+ years of proven experience managing client relationships and effectively problem solve; ability to analyze problems and produce a viable solution 

Preferred Qualifications  

• 2+ years of retail media network experience  
• Project management certification or equitable experience  
• Familiarity with SharePoint and Workfront a plus   
• Experience with Salesforce.com, GAM, TTD   
• Analytical thinker: digest data and make recommendation 
• Solution orientated – no dead ends! 
• High intellectual curiosity, drive, determination, self-confidence, and persuasion skills.  
• Strong project management, interpersonal and communication skills.  
• Team player mentality and ability to work well with cross-functional partners in a fast-changing environment. 
• Innate interest in advertising. Keeping up-to-date with internal and external drivers is something you’ve always done e.g. trends in customers, competitors, landscape, ad tech, data, research, product, messaging, etc. 
• Strong familiarity with digital environment: eRetail, eCommerce, or experience in a retail media network is a plus  

Education