Job Type:

Regular

Work Location:

Patricia Nash Designs - Antioch, TN 37013

Overview:

Patricia Nash Designs and 2020 Companies have partnered to hire an experienced full-time Retail Sales Lead!

Where: Patricia Nash Retail Store in Nashville, TN

Who: Experienced Lead Retail Sales Associates

The Retail Sales Lead position is responsible for supporting the Store Management team with the day-to-day sales operation of the location and will contribute to the overall success of the store. Retail Sales Leads will manage training compliance while driving operational and sales objectives of the store sales team. Will have key holder responsibilities and lead sales floor in the absence of store management.

Some of your day-to-day tasks:

• Enhance the customer experience by assisting with their journey throughout the store
• Identifies and resolves store issues, informing or escalating as appropriate to the store management
• Drives sales & product training along while ensuring operational compliance with sales associates
• Communicates specific event promotions, tactics, and sales objectives
• Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures

What's in it for You?

• Competitive, weekly pay
• Hourly pay starting at $19.50+/hr based on candidate experience
• Earn a bonus, paid monthly
• Next day pay on demand with DailyPay
• Work an average of 36+ hours per week
• 1.5x hourly rate for working approved Holidays
• Work shifts during high traffic times including weekends, weekdays and holidays
• Eligible for medical/dental/vision benefits
• Paid time off
• 401K program with matching
• Exciting and innovative work environment
• Paid Sick Leave available in accordance with state/local ordinances
• Employee Assistance Program
• Leadership Development Program

Job Description:

• Accountable for meeting and exceeding individual goals for store revenue and profitability while achieving the highest standard of customer experience
• Stay current with market competition, industry, fashion trends and customer shopping behaviors
• Proactively identifies opportunities to improve store operations or customer experience and develops solutions with Store management team
• Drives operational compliance of procedures and policies with Associates; informs store management of any gaps in compliance and performs follow-up with Associates to ensure opportunities are addressed
• Responsible for ensuring that all Associates are highly knowledgeable on client products and services; ensures Associates possess the soft skills necessary to inform and empower customers
• Model effective sales and support behaviors by spending time on sales floor; observes Associate sales interactions and provides in-the-moment coaching or recognition; practices scenarios with Associates to demonstrate “what good looks like”
• Responsible for ensuring location maintains store standards for merchandising, product placement, asset protection, and safety; supports store merchandising and marketing resets are executed according to standards and guidelines
• Communicates specific event promotions, tactics, and sales objectives
• Responsible for ensuring all escalated customer service issues are resolved
• Is a point of contact to support and provide guidance to Associates and will work directly with the store management team and store support team to resolve concerns or issues timely
• Communicates effectively between the store management team and the store support team on all questions, concerns or improvements needed
• Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines
• Position requires a variable work schedule and will require some work on evenings and weekends and may require working additional hours during product launches and holiday shopping season
• Position requires a consistent commitment to policies and procedures including but not limited to attendance, confidentiality, conflict of interest, and ethical responsibilities

Qualifications:

• 1 - 3 years of experience working in sales at a high-volume or luxury retail store with experience in the fashion or retail industry preferred
• Previous retail lead experience in one or more retail disciplines including sales management, merchandising, operations, inventory/asset protection and/or customer service
• Previous success working in a high visibility/Flagship retail location is preferred
• High school diploma or equivalent required
• Demonstrated strong written and verbal communication skills including a proven ability to write in a clear and grammatically correct manner
• Experience in coaching and giving timely and relevant feedback to peers
• Ability to understand the meaning and implications of KPIs and ability to use business analysis to generate, evaluate, and act on strategic options and opportunities
• A positive “Solve for Yes” attitude, and solutions-oriented approach to business
• Excels in judgement for balancing competing priorities and advancing the initiative/projects with the highest impact to the business

Requirements:

• Use mobile device to clock in/out per shift using store Wi-Fi
• Work retail hours including nights, weekends, and holidays
• One year of retail experience
• High School Diploma or GED
• Video interview within 24 hours of screening
• Background check

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.