Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Electronic Medical Records (EMR)
Good to have skills : No Function Specialty
Minimum
5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Ensure the smooth functioning of critical business systems.
- Troubleshoot and resolve technical issues.
- Collaborate with cross-functional teams to address system issues.
- Contribute to key decisions and provide insights on system improvements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Electronic Medical Records (EMR).
- Strong understanding of software engineering principles and practices.
- Experience in troubleshooting and resolving technical issues.
- Knowledge of database management systems and SQL.
- HUGS Infant Security, Intellisite, Intelli-Site, Access Control, Badging Software, Badge Printing Software, CCURE, Angel Eyes Camera, Swisslog, WhoTube, Pneumatic Tubing System ID Badging
Additional Information:
- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).
- Well versed into IIS, system configurations, Apache and Middleware
- Optimize system performance through regular updates and patches.
- Plan and execute system upgrades and migrations.
- Implement and maintain security policies and procedures.
- Conduct regular security audits and vulnerability assessments.
- Communicate with vendors for support.
- Well versed into application installation / software patch upgrades, maintain servers
- Manage user accounts and permissions.
- Provide technical support and guidance to other applications team.
- Develop and maintain documentation for system configurations, processes, and procedures.
- Explore Automation ideas and develop Usecases
- Ready to support during US Business Hours
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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