Key Responsibilities:
- Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
- Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to) by providing response to Front Office (Associate Bankers, Bankers) and internal Operational Teams inquiries.
- Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Ensures all queries are dealt with in an efficient and timely manner.
- Escalates urgent / risk issues through the appropriate escalation channels.
- Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
- Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function (e.g. participation in trainings, projects, conference calls, systems’ testing, etc.)
Requirements:
- Higher education - bachelor's degree is sufficient (preferred finance, economics).
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.
- Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
- 3-5 years’ experience in financial services preferred.
- Proficient command of English – verbal and written.
We offer:
- Opportunity for professional development in the international and multicultural organization
- Developing opportunities, challenging assignments and extensive training offering (e.g. including Udemy, Degreed)
- Fixed term contract for 1.5 year
- Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program)
- A chance to make a difference with various affinity networks and charity initiatives
- Management supporting balanced and agile work(hybrid model i.e. 3 days per week from the office)
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Job Family Group:
Business Strategy, Management & Administration
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Job Family:
Business Management
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Time Type:
Full time
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