This role offers a dynamic opportunity to lead strategic and technical initiatives across local and regional Business Units. By driving project execution and stakeholder alignment, the Manager directly contributes to our mission of delivering impactful, scalable solutions. The role demands strong expertise in Business Systems Analysis and Project Management, empowering the candidate to influence outcomes and shape organizational success. Through diverse project exposure and cross-functional collaboration, the Business Analyst will gain valuable experience, broaden their leadership capabilities, and make a meaningful impact.

Position Responsibilities:

• Responsible for executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements
• Works with clients to define and manage the scope, strategy, requirements and implementation of projects
• Provides effective and regular communication within the project team, direct reports, leaders and other stakeholders
• Assess and manages risks that impede successful project delivery
• Improves existing delivery methods and identifies potential areas for improvement
• Communicates clearly to all stakeholders involved
• Has positive impact to specific organizational entities & has some understanding of the nature of the impact
• Works with clients to define and manage the scope, strategy, requirements and implementation of projects
• Participates in negotiation of contract terms and conditions and insures compliance with contract terms for project consultants and vendors
• Responsible for assisting in hiring staff, and developing motivating, coaching, advising and managing the team
• May manage the technical components of the project or act as manager of personnel, including evaluating personnel

Required Qualifications:

• Bachelor’s degree in Computer Science / Information Technology, Financial / Investments, Legal Management degree holder or other relevant post-secondary education preferred.
• At least 3 years of BA or consultant experience with Information Technology, Financial Services or Middle and Back office operations enabling integrated solutions to optimize processes, technology, data etc.
• Proficient in Microsoft Office Applications (including Visio, Project)
• Experience in Agile Methodology is an advantage
• Able to work in different shift schedules

Preferred Qualifications:

• Quick to adapt with proven experience learning new products, technologies and tools
• Thorough knowledge of analysis with regards to information gathering, requirements writing, UAT testing etc.
• Ability to identify and pursue continuous improvements
• Excellent negotiating skills and an ability to manage inter-departmental work relationships.
• Strong influencing skills with ability to make sound recommendations
• Previous experience in the financial services, wealth management or insurance industry
• Must pass current job expectations and meet performance metrics.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid