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Job Summary

The Floater, Patient Care Coordinator, will play a vital role in supporting infusion and injection treatments for patients across McKesson’s INVIVA clinics.

As the Coordinator, you’ll be the key link between patients, healthcare professionals, and internal teams.

This position is perfect for someone who thrives in a fast-paced environment, values precision, and enjoys working collaboratively to make a real difference in patient care.

Specific Responsibilities

• Process patient referrals and schedule appointments promptly.
• Confirm nurse availability and pharmacy delivery for treatments.
• Ensure all medical therapies are scheduled according to service level agreements (SLAs).
• Contact patients to confirm appointments and provide clear instructions.
• Send welcome emails and maintain excellent communication throughout their care journey.
• Manage inbound/outbound calls and emails within KPI standards.
• Maintain accurate documentation in scheduling systems.
• Support rescheduling and handle no-show follow-ups.

• Work closely with physicians, nurses, pharmacy teams, and program coordinators.
• Assist in ensuring clinics have the right resources and supplies for every treatment.

Minimum Qualifications

• Post-secondary diploma / degree in customer service or administration.
• Minimum of 2 years’ experience providing customer support in a call center or administrative capacity.

Key Competencies

• Prior experience in coordinating client/patient services is a strong asset.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Ability to thrive in a high-volume, fast-paced environment.
• Tech-savvy with proficiency in MS Office and scheduling systems.
• Experience in healthcare, medical administration, or clinic settings preferred.
• Bilingual (English/French) is a strong asset.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

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McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

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McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to [email protected].

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