Job Description:

EOI - Expressions of Interest:

Role Purpose

As a Senior Field Services Engineer supporting our client in the mining sector, you are a key technical leader and a trusted face of DXC onsite. You will provide advanced technical expertise across IT and OT systems, delivering proactive support, exceptional service, and operational continuity for critical mining environments.

This role requires an all‑rounder who is equally confident supporting senior executives in the boardroom as well as being able to provide assistance in a hands‑on in high‑impact, challenging mine‑site conditions. You will support and maintain a broad range of technologies including desktops, mobile devices, networking, communications systems, AV environments, and operational technology interfaces that underpin production operations.

You thrive in dynamic environments, demonstrate sound judgement, communicate with clarity and influence, and take full ownership of outcomes. As a senior representative of DXC, you bring professionalism, urgency, and a strong commitment to safety.

Key Responsibilities:

Advanced Technical Support & Troubleshooting

• Deliver high-quality, senior‑level support covering desktop, hardware, software, network, and OT systems across mining operations.
• Resolve complex incidents via ticketing systems, onsite attendance, or field deployment.
• Conduct deep‑dive troubleshooting, root-cause analysis, and escalate issues in accordance with DXC processes and SLAs.
• Attend mine-site operational areas to resolve issues not able to be handled remotely.
• Support AV and collaboration systems across control rooms, meeting rooms, and operational spaces.
• Perform IMAC services including imaging, deployment, configuration, lifecycle replacement, and optimisation.

Infrastructure & Operational Technology Support

• Provide assistance and troubleshooting support for Operational Technology (OT) systems and interfaces when required, working with site operations and specialist OT teams to maintain continuity.
• Offer coverage and hands‑on support during periods of OT team absence, high demand, or critical operational needs.
• Support the integration points between IT and OT environments, ensuring stable connectivity, basic diagnostics, and safe handling of field equipment.
• Escalate OT‑specific issues appropriately while maintaining strong communication with control room operators, engineers, and operational stakeholders.
• Maintain awareness of site OT architecture and equipment to ensure you can provide effective first‑response support, without being the primary OT engineer.

Stakeholder Engagement, Communication & Collaboration

• Communicate clearly, confidently, and professionally with all levels of the organisation—from frontline operators to senior leaders.
• Build strong relationships with mine‑site personnel, control room operators, supervisors, and business stakeholders.
• Collaborate with remote DXC teams to ensure consistent service delivery across the account.
• Mentor junior technicians, providing guidance, leadership, and technical escalation support.

Operational Excellence, Logistics & Asset Management

• Oversee IT storerooms, stock management, audits, logistics, and onsite asset control.
• Coordinate safe storage, transport, and handling of IT and OT equipment.
• Maintain accurate ticketing, reporting, and documentation aligned to DXC standards.

Health, Safety, Security & Environment

• Demonstrate unwavering commitment to site safety, adhering to DXC’s zero‑harm principles.
• Follow all HSE requirements, PPE standards, mine‑site protocols, and reporting processes.
• Promote and model safe work practices in all environments.

Technical Skills Requirements:

Core IT Skills

• Advanced hardware/software troubleshooting across desktops, laptops, and peripherals.
• Strong understanding of networking: switches, routers, Wi-Fi, VLANs, cabling, firewalls.
• Experience with Windows OS, macOS, Linux, mobile devices (iOS/Android).
• Proficient with remote support, endpoint management, and monitoring tools.
• Solid understanding of cybersecurity fundamentals and secure IT operations.
• Ability to resolve complex infrastructure issues in fast-paced, high-demand settings.

Operational Technology (OT) Skills

• Exposure to or experience with OT environments in mining or industrial operations.
• Understanding of industrial control systems, edge devices, and field equipment connectivity.
• Ability to communicate and support OT specialists, engineers, and operational teams.

Soft Skills & Key Attributes:

Core Professional Skills

• Exceptional written and verbal communication—clear, concise, and adaptable to any audience.
• Strong stakeholder management and customer service mindset.
• Analytical, methodical, and skilled in structured problem solving.
• High adaptability to rapidly changing operational priorities and site conditions.
• Excellent time management and ability to prioritise effectively.

DXC Aligned Behaviours

• Customer-first: Focus on operational continuity and user experience.
• Proactive: Anticipates issues and acts before they escalate.
• Hands-on: Confident operating in demanding, real‑world environments.
• Calm under pressure: Performs effectively during critical incidents.
• Ownership-driven: Takes responsibility from problem to resolution.
• Collaborative: Works effectively with onsite and remote DXC teams.

Other Capabilities

• Physical fitness to work in mine‑site conditions and move equipment safely.
• Strong documentation discipline.
• Willingness to work FIFO rosters and travel as required.

Education & Experience

• Bachelor’s degree in IT, Engineering, or related field OR equivalent hands‑on experience.
• Typically 7+ years of experience in IT, with significant onsite or field engineering experience.
• Demonstrated capability supporting both IT and OT environments (advantage).
• Proven infrastructure troubleshooting, analysis, and root‑cause experience.
• Commitment to continuous learning and professional development.

Preferred Certifications

• OEM vendor certifications (HP, Dell, Lenovo, Apple, Microsoft).
• CompTIA A+, Network+, Security+.
• Cisco CCNA.
• OT or industrial control systems training (advantage).
• AWS Cloud certifications (advantage).
• CTS or Crestron DMC‑E4K (for AV environments).
• Microsoft 365 / Teams certifications.

Why DXC? At DXC, we foster a culture of inclusion, integrity, and innovation. You’ll be empowered to grow your career while contributing to solutions that matter—supported by a global team committed to delivering excellence for our customers and communities.

How to apply & our commitment to you in return 

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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