In this 6-month position as a Customer Service Representative, you will be providing AIA customers with assistance that is targeted to their needs and is an effective and efficient resolution of their enquiry. Come join our fun and dedicated team that strives to go above and beyond to help our customers!

Key responsibilities include:

• Receiving inbound calls and building effective relationships with our key stakeholders.

• Navigating a variety of IT systems.

• Providing clear and concise information, processing requests and making good business decisions.

• Identifying opportunities for process improvements.

• Creating loyalty with our customers through providing an outstanding customer experience.

Ideally, you'll bring:

• Previous experience working in a contact centre (preferred).

• Proven customer service and relationship building experience.

• A positive attitude and a demonstrated empathy to put yourself in the customer's shoes.

• Proven ability to learn new systems and navigate through complex information.

• Interested and/or knowledge in technology, digital, health & wellbeing.

Why choose AIA?

At AIA, we believe in empowering every one of our people to find their 'better'.  We do this by offering:

• Opportunities to grow within the business through internal mobility.

• An extra day of leave each quarter to recharge.

• A supportive and inclusive workplace.

• Flexible working arrangements.

If you believe in better, apply now!

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles.

If you require any support with the recruitment process, please email [email protected].