At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

This role is responsible for managing all business processes and customer relationships, ensuring exceptional account management, and driving new business opportunities from initial customer contact through annual contract reviews. You will work cross-functionally with internal teams, including Sales, Operations, Procurement, Accounting, Quality Assurance, Engineering, and others, to support seamless operations and customer satisfaction.

Responsibilities:

• Business Development: Identify and pursue new sales opportunities, offering private label kitting services to potential clients.
• Legal Compliance: Ensure that Non-Disclosure Agreements and other legal requirements are in place before engaging in customer discussions.
• Coordination & Execution: Oversee all internal activities for new business onboarding, including:
  • Request for Quote (RFQ) processes
  • Component sourcing for new products
  • New customer account setup
  • Defining credit limits and terms
  • Managing kit setup, production planning, customer service, and shipping requirements
  • Providing inventory reports and conducting annual business reviews for contract compliance and price adjustments
• Customer Support: Serve as the escalation point for service issues, advising on or resolving complex customer complaints.
• Operational Improvement: Drive improvements in operational policies, procedures, and processes to increase margins and new business success rates.
• Product & Service Enhancement: Recommend changes to products or services to better meet customer needs.
• Order & Inventory Management: Monitor customer orders, fulfillment, shipping schedules, and inventory levels to ensure compliance with customer agreements.

Education & Experience Requirements:

• Bachelor’s degree required.
• Minimum 5 years of experience in a leadership role within the healthcare industry.
• Proven experience in cross-functional roles (sales, marketing, finance) with demonstrated ability to leverage competitive intelligence.
• Strong background in marketing, project management, or strategic planning.

Knowledge, Skills & Abilities:

• Proficiency in advanced selling techniques, including strategic, team, and consultative selling.
• Familiarity with CRM software (Salesforce.com preferred).
• Strong presentation, negotiation, and sales closure skills.
• Excellent analytical, problem-solving, and project management abilities.
• Business acumen with a grasp of financial concepts.
• Proficiency in MS Office Suite (Outlook, Excel, Word, PowerPoint).
• Self-motivated with a strong work ethic and ability to work independently.

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If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.