City, State:

Aliso Viejo, California

Salary: $68,640.00

 

The purpose of an EXECUTIVE HOUSEKEEPER is to manage the housekeeping department by overseeing the planning, organizing, and execution of department’s activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plans and organizes the cleaning of all guests' rooms and public areas.
• Provide daily cleaning assignments to room attendants.
• Manage staffing fluctuations and identify staffing needs.
• Monitors guest service scores via reports and guest comments for cleanliness, addresses any issues immediately and implements programs that meet or exceed brand benchmarks, in conjunction with General Manager.
• Ensures that all housekeeping associates have been thoroughly trained and are consistently following service standards and procedures.
• Inspect cleanliness of all hotel rooms and public areas.
• Provide current and prospective associates with information about company policies and job duties.
• Develops and executes incentives and programs that promote positive associate relations.
• Develops weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality.
• Conducts and maintains inventory of all linens, in-room amenities and cleaning supplies and place inventory orders when required.
• Works closely with maintenance department to ensure that maintenance and repairs involving guest rooms and public areas are completed timely.  
• Maintains regular attendance and is consistently on time.
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
• Performs any other duties as requested by General Manager.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

REQUIRED COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.

Associate demonstrates ORGANIZATIONAL SUPPORT    

• Observes and adheres to safety and security procedures, promoting a safe work environment. 
• Ensures new hires complete new hire orientation.
• Conducts and participates in required training.
• Completes departmental performance evaluation timely.

Associate demonstrates INITIATIVE  

• Seeks out new assignments and assumes additional duties when necessary.
• Identifies areas that would improve the operation and generates suggestions.
• Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.

Associate demonstrates exemplary DEPENDABILITY / RELIABILITY

• Can be relied upon regarding task completion and follow up.
• Ensures work responsibilities are covered when absent.

Associate demonstrates ACCOUNTABILITY for their job performance

• Takes ownership of all work performed and communicated. 
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Performs work with little or no supervision; works independently.

Associate demonstrates acceptable PRODUCTIVITY standards    

• Organizes resources, performs tasks, and coordinates with other functions to most effectively and efficiently perform work responsibilities and accomplish objectives on a timely basis. 
• Assists department in exceeding productivity standards.
• Assists staff in achieving their personal productivity expectations.

Associate demonstrates effective PROBLEM SOLVING

• Identifies and resolves problems in a timely manner, using intuition and experience to complement data. 
• Develops alternative solutions.
• Works well in group problem solving situations.
• Gathers and analyzes information skillfully.

Associate demonstrates WORKPLACE RESPECT to all associates

• Demonstrates knowledge of EEO policy and promotes a harassment-free environment.
• Shows respect and sensitivity for cultural differences.
• Able to build morale and group commitments to achieve goals and objectives.

Associate demonstrates effective ORAL /WRITTEN COMMUNICATION    

• Practices attentive and active listening with all employees. 
• Listens without interruption and gets clarification.
• Actively participates in meetings, contributing ideas to improve the company. 

Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Solicits customer feedback to improve service.
• Manages difficult or emotional customer situations.
• Personally demonstrates a commitment to customer service by anticipating and responding promptly to guest needs.
• Department staff are regularly informed of goals and current service scores.

Associate demonstrates effective FINANCIAL MANAGEMENT skills   

• Monitors and controls labor costs.
• Seeks approval for overtime, if required.

Associate effectively MANAGES PEOPLE

• Provides regular performance feedback and proactively addresses performance concerns of staff.
• Delegates work assignments.

• Develops staff so that successful customer service scores are achieved.

QUALIFICATIONS AND REQUIREMENTS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required.

EDUCATION/EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATH ABILITY

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, analyze and make interpretations.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.

COMPUTER SKILLS

Ability to interpret and perform intermediate computer functions.

Must be proficient in Outlook, Word and Excel.

CERTIFICATES AND LICENSES

N/A

SUPERVISORY RESPONSIBILITIES

Position has supervisory responsibilities.  Position is responsible for hiring, training and managing the performance of housekeeping staff and supervisors.

WORK ENVIRONMENT

The work environment normally entails the following:

•              Indoor work environment

•              Exposure  to cleaning chemicals throughout the day

•              Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS

The physical activity normally entails the following attributes.

Position is expected to:

•              Stand more than 1/3 of the time

•              Walk more than 1/3 of the time

•              Sit more than 2/3 of the time

•              Reach with hands and arms less than 2/3 of the  time

•              Stoop, kneel, crouch, or crawl less than 1/3 of the  time

•              Talk or hear percentage of  time

•              Lift up to 50 lbs.

•              Push / pull up to 50 lbs.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2025-09-09

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.