Job Description:

*This is a REMOTE position.*

Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.

Responsibilities may include the following depending upon job level:

• Effectively apply trained collection strategies;

• Build a close relationship with a portfolio of assigned customers (by phone and email);

• Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;

• Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;

• Document actions taken and determine future collection steps in a centralized system;

• Identify delays due to disputes;

• Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;

• Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;

• Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;

• Recognize trends for nonpayment and resolve issues by engaging internal partners;

• Analyze at-risk customers and recommend account strategies to prevent delinquencies;

• Demonstrate sound judgment, prompt follow-up, and timely structured escalations;

• Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues;

• Build strong customer relationships to ensure world class Total Customer Experience  and win/win outcomes are achieved;

• Lead and participate in local projects that enhance operational efficiencies within Collections organization;

• Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.

Qualifications:

Education and Experience Required:

• First level university degree with a focus in business or economics or equivalent experience

• Typically 0-2 years of experience

Knowledge and Skills Required:

• Good written and verbal communication, negotiation, and conflict resolution skills

• Fluent English and 2nd language German

• Familiarity with computers

• Basic accounting knowledge

• Basic understanding of collection processes and financial concepts

• Strong prioritization and organization skills

• Good problem solving and reconciliation skills

• Solutions oriented

• Good influencing skills

• High customer service orientation

• Strong initiative, ability to work independently

• Team player

• Capability of sharing knowledge

• Structured thinker and analytical skills

• Comfortable working with numbers

• Ability to work within deadlines

• Interest in the economical business sector

• Supporter of change

• Multicultural working experience is a plus

What we offer:

• 24 vacation days (+1 every next year, if you use all available ones)

• Meal tickets

• Voucher Tickets

• Private Health Insurance

• Benefits Online Platform

• Work from home allowance

• Full Remote Jobs

• Paid referral programme

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.