Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.

Job Title: E2E Customer Journey, Sr Product Marketing Manager.

Job code: MKT.PM.PM.P5

Hiring Manager: Rocio Balcazar

Department: CPXO

FLSA Status:  Exempt              

Insulet Corporation (NASDAQ: PODD) is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform.

The Omnipod® Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the disposable and waterproof Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s latest innovation, the Omnipod® 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system, integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas.

Studies have demonstrated the clinical and lifestyle advantages of insulin pump therapy over multiple daily insulin injections (MDI). However, many people still choose MDI therapy largely due to the complexity, cost, and inconvenience of conventional pump technology. The Omnipod is a discreet and easy-to-use system that eliminates many of the issues associated with conventional pumps. By breaking down the barriers to insulin pump therapy, Insulet hopes to provide both a superior treatment option and life-long health benefits for people with insulin-requiring diabetes.

Insulet was founded in 2000 with the mission to improve the lives of people with diabetes and enable customers to enjoy simplicity, freedom, and healthier lives through innovative technology. The Company’s world headquarters and state-of-the-art automated manufacturing facility are located in Acton, Massachusetts with global offices in the U.K., France, Germany, Netherlands, Canada, Mexico, Australia, and the United Arab Emirates. Omnipod products are available in 24 countries around the world.

Insulet recently concluded its seventh consecutive year of 20% or more revenue growth, and more than doubled its intellectual property portfolio over the last year. Insulet is proud to be recognized as a 2022 Top Workplace USA; awarded Top Workplaces Cultural Excellence Award for remote work; recognized as a Great Place to Work® in four international locations in 2023; and ranked as one of America’s most responsible companies by Newsweek.

For more information, visit: insulet.com and omnipod.com.

Position Overview:

We are seeking a highly skilled and strategic E2E Customer Journey, Sr Product Marketing Manager to join our team. This role is pivotal in creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. The ideal candidate will work closely with Franchise Product Marketing Managers (PMMs) to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs.

This role will report to the Director, E2E Product Marketing Manager

Responsibilities:

• Customer Journey Mapping: Develop and maintain detailed customer journey maps that reflect the go-to-market strategy for new product launches.
• Ecosystem Mapping: Identify updates on the E2E internal flows from customer journey perspective for each upcoming product launch or partnership.
• Collaboration: Partner with Franchise PMMs to translate overall strategies into actionable customer journey maps.
• Cross-Functional Coordination: Consolidate input from various teams to provide a holistic view of the customer journey.
• Strategic Planning: Guide teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction.
• Documentation: Document different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey.
• Continuous Improvement: Monitor and update customer journey maps to reflect changes in strategy and customer feedback.

Qualifications:

• Experience: Proven a minimum of 5-8 years of total experience, with 3+ years of experience defining customer journeys and their associated business process and technology enablers.
• Skills: Strong analytical skills, excellent communication, and the ability to work collaboratively across teams.
• Knowledge: Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs).
• Education: Bachelor’s degree in marketing, business, or a related field; advanced degree preferred.

Key Competencies:

• Strategic Thinking: Ability to translate high-level strategies into detailed, actionable plans.
• Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.
• Attention to Detail: Meticulous in documenting and updating customer journey maps.
• Adaptability: Ability to manage multiple projects and adapt to changing strategies and priorities.

Why Join Us:

• Impact: Play a crucial role in shaping the customer experience for new product launches.
• Growth: Opportunities for professional development and career advancement.
• Culture: Be part of a dynamic and innovative team committed to excellence.

Additional Information:

• The position can be remote, hybrid or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA.
• Travel is estimated at 5-10% but will flex depending on business needs.

If you are passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you!

NOTE: This position is eligible for 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired). #LI-Remote 

Additional Information:

The US base salary range for this full-time position is $141,300.00 - $212,250.00. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.