The Site Lead will oversee and manage all integrated facility services operations for a critical 24x7 bank back-office environment, ensuring seamless facility operations that support continuous business operations without interruption.

Key Responsibilities

Operations Management

• Lead and coordinate all facility services including housekeeping HVAC, electrical, plumbing, deep cleaning, and maintenance
• Ensure 24x7 operational continuity with minimal downtime
• Manage shift handovers and maintain operational logs
• Implement preventive maintenance schedules for all critical systems
• Coordinate with multiple service vendors and contractors

Team Leadership

• Supervise facility management staff across all shifts
• Manage staffing schedules to ensure 24x7 coverage
• Conduct regular team meetings and performance reviews
• Provide training on banking facility protocols and emergency procedures
• Foster a culture of service excellence and continuous improvement

Compliance & Risk Management

• Ensure compliance with banking regulations and security protocols
• Maintain adherence to health, safety, and environmental standards
• Conduct regular facility audits and inspections
• Manage emergency response procedures and business continuity plans
• Coordinate with bank security teams on access control and surveillance

Vendor & Contract Management

• Oversee multiple service provider contracts and SLAs
• Monitor vendor performance and ensure service delivery standards
• Negotiate contract terms and manage cost optimization
• Conduct vendor evaluations and onboarding processes

Technology Integration

• Generate operational reports and KPI dashboards

Budget & Financial Management

• Develop and manage facility operations budget
• Track expenses and identify cost-saving opportunities
• Approve work orders and expenditures within authority limits
• Prepare monthly operational reports

Required Qualifications

Education & Experience

• Bachelor's degree in engineering, /Hotel Management Facility Management, or related field
• 5+ years of facility management experience, preferably in banking/financial services
• 3+ years in supervisory/leadership roles
• Experience managing 24x7 operations

Certifications (Preferred)

• FMP (Facility Management Professional)
• CFM (Certified Facility Manager)
• PMP (Project Management Professional)
• OSHA safety certifications

Core Competencies

• Strong leadership and communication skills
• Crisis management and problem-solving abilities
• Understanding of banking operations and security requirements
• Ability to work flexible hours
• Multi-vendor management experience
• Budget management and cost control expertise

Key Performance Indicators

• Facility uptime (target: 99.9%+)
• Response time to critical incidents
• Vendor SLA compliance rates
• Budget variance management
• Customer satisfaction scores
• Safety incident reduction
• Energy efficiency improvements