About the role:

Provide Product engineering support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market. This should include but is not limited to:

• Responding to incidents and escalations to provide leadership and communication

• Support the technical operations of the 24/7 GCC to include coaching engineers on the defined process.

• Find issues, design, test and implement solutions according to ITSM

• Continually build and refresh your technical skills in Software Development, AI/ML, automation, and cloud computing

• Keen eye on developing customer needs and driving innovation to continually improve

• Working directly with Product engineering and Service Design teams, to drive quality and ensure best practices are followed

• Gather and analyze metrics to understand where quality exists and where support is needed

• Support cross functional process improvement across the service life cycle, from design, testing and release and platform management

• Provide a balanced view of feature development speed and reliability with well-defined service level objectives

• Collaborate with the Product teams on the onboarding process for product capabilities that are supported by the GCC

• Participate in Major Incident process, supporting resolution, post incident reviews and embedding learning

About You
You’re a fit for the role of Senior Service Reliability Engineer - Global Command Center if your background includes:

• 4+ years in IT infrastructure, application, and cloud services (AWS, Azure)
• NOC experience preferred
• Excellent understanding of ITIL processes with relevant accreditation
• Proficient in Unix/Linux, Windows administration
• Experience with performance and monitoring tools (Splunk, SiteScope, Datadog)
• Skilled in programming/scripting (Python, Perl, PowerShell)
• Proactive in identifying problems and performance issues
• Continuous learner of new technologies and industry best practices
• Experienced with Agile methodologies and modern Cloud/SaaS systems
• Collaborative and results-oriented work style
• Ability to influence and drive consensus among stakeholders
• Thrives in fast-paced environments with complex challenges

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-VN1

What's in it For You?

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.