Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Quality Management
Good to have skills : NA
Minimum
0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing support to clients, analyzing and troubleshooting system or application issues, and collaborating with the development team to enhance product functionality and performance.
Roles & Responsibilities:
- Expected to build knowledge and support the team.
- Participate in problem-solving discussions.
- Provide technical support to clients, addressing their queries and issues promptly and effectively.
- Analyze system or application issues reported by clients and perform troubleshooting to identify the root cause.
- Collaborate with the development team to investigate and resolve complex technical issues.
- Document and maintain detailed records of client interactions, issues, and resolutions.
- Contribute to the continuous improvement of support processes and procedures.
- Stay updated with the latest product features and enhancements to provide accurate and up-to-date information to clients.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Service Desk Quality Management.
- Strong understanding of IT service management principles and best practices.
- Excellent communication and interpersonal skills to effectively interact with clients and internal teams.
- Ability to analyze and troubleshoot technical issues in a systematic and logical manner.
- Good To Have Skills: Experience with incident management tools such as ServiceNow or Remedy.
- Familiarity with ITIL framework and its processes.
- Knowledge of IT infrastructure components and their interdependencies.
- Understanding of ITIL service desk processes and workflows.
Additional Information:
- The candidate should have a minimum of 0-2 years of experience in Service Desk Quality Management.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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