Job Family:

Office Services

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

The Guidehouse Office Services Team is looking for a new team member excited to jump into the role as the International Headquarters’ Front Desk Receptionist. This individual will serve as the first line of interaction with employees, clients, and guests serving as a brand ambassador for our rapidly growing organization. Not only will this individual be responsible for leading the front desk operations, but they will be heavily involved in managing and assisting with the maintenance of critical office needs to improve the overall employee experience. The ideal candidate would exude professionalism, maintain a customer service forward mentality, and always lead with respect for our employees and other team members.

• Manage the day-to-day functions of the Office Services team focusing on individual and department services quality.

• Manages Facilities/OS mailbox daily and responds within a reasonable timeframe.

• Respond to employee requests received by email, Teams, telephone calls, or other communication promptly and courteously, with a customer service focus.

• Perform a wide variety of general clerical work, including production, photocopying, filing, scanning, and mailings from inception to completion.

• Operate and maintain a variety of office equipment and troubleshoot with IT as needed, including copier machine(s), binding machine(s), facsimile machine, per existing vendor and/or manufacturer contracts and agreements.

• Ensure all breakroom/café equipment is functional and maintained. Contact vendors as needed.

• Troubleshoot AV minor equipment issues, such as missing cables, simple hardware connectors, and plug-in for functional operations.

• Receive and distribute all incoming packages, faxes, and mail; process outgoing mail and overnight packages as necessary; frequent lifting of boxes up to 50 lbs.

• Maintain Mail Distribution List (where applicable)

• Maintain inventory of office supplies, break room, coffee, tea, and water supplies, and vending items (as appropriate), and keep common office areas stocked with supplies and clean; this includes copy/supply/mail areas, pantries, conference rooms, meeting rooms, huddle rooms, and all other ancillary meeting spaces.

• Work with Office Services Team Lead (as appropriate) to report and track repairs for the office space; respond to requests for office maintenance as needed in coordination with the Office Lead (where applicable)

• Submit work orders to building management (where applicable) and schedule maintenance/repairs as needed with building management and/or external vendors.

• Coordinate all poster (HR/Legal) displays in common areas and bulk distributions in accordance with deadlines and removal dates.

• Coordinate with Office Lead/Operations Business Partner to ensure Office Services Manual and Emergency Response Guide are always up to date and available.

• Maintain meeting room schedules, assist with meeting set-up/breakdown, which may include assistance with food/beverage set-up (where applicable) as well as clean up

• Ensure contracted services provided by outside vendors (cleaning services, food services, etc.) and building services (janitorial, parking, badging, interior and exterior furnishings, etc.) are meeting contract standards.

• Assists with records management to include onsite/offsite storage (Iron Mountain) facilitation and coordination of shred bin pick-up service.

• Perform special projects and other duties, as required.

• Assist Real Estate and Office Lead (where applicable) with all internal office/cubicle moves and/or clean-out.

• Streamlines procedures and recommends improvements for efficiency or effectiveness of service.

• Collaborates well with team members, coaching and cross-training within the job area.

• Work overtime, if applicable and as necessary, with prior approval.

• Works under moderate or limited supervision

What You Will Need:

• High school diploma required

• Three (3) + year of experience in a Facilities/Offices Services role

What Would Be Nice To Have:

• Experience with a consulting HQ office or other HQ or high profile office services position or reception position. Exemplary customer service skills are needed.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.