To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
 

Job Description:

Responsible for promoting the success of the Rewards Club by assisting guest through the membership process and explaining the benefits of membership. Provide excellent customer service with knowledge of promotions, events, hotel, and the property.

Job Responsibilities

• Interacts effectively with the public and Team Members. Performs excellent customer service at all time.

• Promotes the Rewards Club by assisting guest through the membership process.

• Maintains a working knowledge of guest services in order to provide smooth, courteous and efficient service to guest.

• Maintains a working knowledge of the property as well as current and upcoming events in order to advise guests and fellow Team Members whenever possible.

• Assists Shift Managers, Casino Hosts and other Marketing personnel as needed with Rewards Club related matters.

• Facilitates the flow of information by attending scheduled meetings.

• Resolves minor guest’s conflicts which are related to guest services.

• Routinely inspects stock of Rewards Club printed material and earned rewards and restocks as needed.

• Greets busses/groups/conventions.

• Distributes entry forms, redeems voucher/coupons, and issues earned rewards

• Assists at concerts, special events, promotions and off property events as needed.

• Maintains a consistent and regular attendance record.

• Performs any reasonable request made by management.

Job Requirements
High School diploma or General Education Degree (GED) preferred; one year related experience or training; or equivalent combination of education and experience.
Must possess excellent customer service skills, communication and organizational skills.

Must be familiar with, and able to operate, computers, and printers, Ability to resolve minor guests conflicts in a smooth, courteous manner.
Bilingual, Spanish speaking preferred. A