Job Summary:

Location: Manchester, UK

Division: Ticketmaster UK

Line Manager: Senior Manager Client Support

Contract Terms: Permanent (Full Time) - 35 hours per week (Between 9am-8pm Monday-Friday & 9am-5pm Saturday/Sunday)

THE TEAM

The main function of the team is to help resolve customer finance related issues efficiently and investigate/fix accounts. This would involve working with various different departments such as Client Support, Customer Support and the wider finance team.

THE JOB

To investigate and provide efficient responses to customer support queries whist communicating with various departments within the company. Managing and supporting with other finance related tasks, to help provide a better customer experience and brand confidence.

This role does not require previous Finance experience but is a great opportunity for someone with knowledge of Ticketmaster systems to learn and implement new skills by working very closely with the Finance team.

WHAT YOU WILL BE DOING

• Managing the Finance Queries inbox to investigate/respond to Customer Support queries
• Reaching out to internal/external teams to obtain information to handle queries
• Compiling the daily out of balance account report, reducing entries by balancing accounts or by requesting that the relevant departments do so.
• Supporting with handling refund bounce backs
• Finance reporting
• Supporting with Ticketmaster and Ticketweb bank transfer process
• Generating VAT receipts
• Working with various departments to resolve payment issues
• Picking up tasks assigned by Client Support Team Manager / Finance Supervisor
• Providing support on Client Support tasks during busy periods
• Providing cover for the Finance Supervisor
• Making recommendations to improve current processes more efficient and effective.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Customer Service Experience
• Experience using Microsoft packages including but not limited to outlook, word and excel.
• Experience using Ticketmaster systems, PCI.

YOU (BEHAVIOURAL SKILLS)

• Demonstrate strong technical skills and the ability to understand end to end processes.
• Strong verbal and written communication skills.
• Excellent time management and organisational skills and the ability to react to changes requiring reprioritisation of workload.
• Ability to analyse data, solve problems, provide timely solutions.
• Maintains positive working relationships and promotes a positive and friendly culture.
• Ability to work under pressure to meet targets and deadlines.
• Display a high level of focus and demonstrate a strong attention to detail.
• Understand the importance of both internal and external customers
• Demonstrate flexibility

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

APPLICATION CLOSING DATE: WEDNESDAY 14 JANUARY 2026