• Develop and maintain strong stakeholder relationships through regular shop and job-face visits and ongoing communication.
• Schedule stakeholder meetings, establish agendas, and provide accurate reporting of events and findings
• Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities.
• Analyze equipment condition and provide stakeholders with technical recommendations, service options, and component replacement strategies.
• Collaborate with Finning's Parts, Service, and Operations teams to ensure timely delivery of parts and support services.
• Evaluate machine health and support stakeholders in achieving equipment repair goals and outcomes.
• Provide timely technical analysis, troubleshooting assistance, and resolution of stakeholder concerns.
• Escalate machine-down or repair critical situations to the appropriate internal stakeholders to ensure rapid response and resolution.
• Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability.
• Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement.
• Ensure approximately 80% of work time is spent directly supporting service operations and improvement project teams 
• Foster strong communication and collaboration across departments to deliver exceptional customer technical support.

Qualifications:

Technical Knowledge

• Strong knowledge of Caterpillar equipment and mining applications.
• Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions.
• Understanding of equipment maintenance, component life cycles, and reliability principles.

Experience

• Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience.
• Minimum 5 years of mining, heavy equipment, or related industry experience.
• Previous experience in a customer-facing technical support, service, or maintenance role.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong organizational, planning, and time-management abilities.
• Effective problem-solving and analytical skills.
• Ability to build credibility and trust with customers and internal stakeholders.
• Strong attention to detail and commitment to quality.
• Ability to prioritize and perform effectively in a fast-paced environment.
• Self-motivated with the ability to work independently and collaboratively.
• Adaptable, flexible, and committed to continuous learning and professional growth.
• Valid class 5 drivers license with a successful drivers abstract

Why Join Finning?

• At Finning, you'll have the opportunity to work with the world's largest Caterpillar dealer, partnering with some of Canada's leading mining operations. You'll be part of a collaborative team that values safety, customer success, continuous improvement, and technical excellence while supporting industry-leading equipment and technology solutions.
• This role is ideal for an experienced Heavy Equipment Technician or mining professional who enjoys combining technical expertise with customer relationship management to deliver exceptional equipment performance and support.