At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Dow has an exciting and challenging opportunity for an IT Solution Manager based in Sao Paulo (Brazil), Or Midland Michigan. The candidate chosen for this role will be able to take full advantage of the emerging “Design Your Day” principles of hybrid work.

About you and this role - What you would do in this role 

As the Solution Manager, you will manage a portfolio of Human Resource solutions or practice(s) which include systems (applications), and manage its lifecycle - analysis, design, implementation/adoption, optimization, and end-of-life retirement of digital solutions, delivering advanced functional and business capabilities. You will work hand-in-hand with a multi-disciplinary IT expert team (analysts/designers/developers/support) to deliver innovative digital solutions. You will orchestrate functional and technical requirements analysis – with an emphasis on experience, simplification, automation, efficiency, and reliability. You will oversee the development, optimization, implementation and adoption of solutions leveraging best-in-class mobile, web, desktop, and cloud technologies. You will identify opportunities for innovating with digital capabilities aiming to accelerate Dow’s digital transformation.

Responsibilities:

• ​​​​Requirements Analysis – Explores, analyzes, and maps business and function requirements.

• Experience Mapping - Maps user journeys, user experience (UX), user stories (user features) to facilitate employee experience (EX) / customer experience (CX) transformation.

• Accountable for solution lifecycle, including functional /technical design – solution architecture, developing value case for buy vs make decisions – integration of third-party off-the-shelf software, develops/integrating/tests/building quality solutions, and retiring services per agreed upon roadmap.

• Support team in the ability to operate in both waterfall and agile delivery approaches.

• Supports implementation and user adoption.

• Support - Selects and defines supplier and team support models.

• Accountable for ensuring measurements of the defined SLA’s, OLA’s or KPI’s for your solution/practice are in place and are acted upon when outside of normal expectations.

• End-to-End Integration – Coordinates with other Managers for end-to-end process optimization and integration.

• Roadmaps – Defines a solution(s) portfolio improvement and innovation roadmap with proper sequencing and prioritization of projects; Helps assess resource, technology, and investment needed in delivering against the roadmap.

• Solution Expertise – supports and fosters a community of solution experts and acts as a thought leader in his/her domain.

• Assist with workload analysis for a team to ensure proper resource alignment for capacity planning.

• Assists with financial management by managing solution lifecycle costs.

Qualifications:

• A Bachelor's degree in Computer Science, Information Systems, or a related technical field or relevant military experience at or above a U.S. E6 ranking or Canadian Petty Officer 2nd Class or Sergeant.

• 5 years of Relevant Experience

• A minimum requirement for this U.S. based position is the ability to work legally in the United States.  No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process. 

• Fluent English Skills

Your preferred qualifications include:

• 8 or more years of relevant experience

• Influencing people experience

• Workday HCM Configuration management experience

• Human-centered design experience

• Recent experience designing, configuring, and deploying in the Workday Platform

Your skills, knowledge, and abilities include:

• Ability to build and foster relationships to drive integration and cross-team decisions

• Strong analytical and problem-solving skills

• Ability to manage multiple initiatives and prioritize and manage workload

• Ability to lead and resolve complex problem situations and technical issues

• Ability to work effectively with onsite and offshore teams without compromising existing service levels customer satisfaction rate

• Ability to learn new processes and tools quickly

To apply: 

• Sign in or create your account.

• Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply. 

• What can we accomplish together? Apply to find out! 

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.