About the Job:

Supports the day‑to‑day operation and ongoing enhancement of the Workday platform across multiple functional areas, including Core HCM, Talent, Performance, Learning and Recruiting. Partners closely with senior team members and stakeholder teams to provide production support, system enhancements, configuration, and data loads in support of both operational needs and active projects.

What You'll Do:

Production Support & Enhancements

• Provide production support for Workday Core HCM, Talent, Performance, Learning and Recruiting modules.
• Triage, analyze, and resolve incidents and enhancement requests through established intake and ticketing processes.
• Partner with functional and technical teams to troubleshoot issues, identify root causes, and recommend solutions.
• Ensure timely resolution of issues while meeting defined service‑level expectations.

Configuration & System Maintenance

• Perform Workday configuration changes under guidance, including business process framework updates, condition rules, validations, and calculated fields.
• Support ongoing system maintenance, including testing and validation of configuration changes.
• Assist with release activities, regression testing, and post‑release validation.
• Execute and validate Workday data loads (e.g., EIBs) to support operational needs and project work.

Project Support

• Support Workday‑related projects, including new functionality, enhancements, and process improvements.
• Participate in requirements gathering, testing, and deployment activities as assigned.
• Document configuration decisions, processes, and support procedures.

Collaboration & Continuous Improvement

• Partner with stakeholders to understand business needs and translate them into system solutions.
• Contribute to process improvement efforts that enhance system usability, stability, and efficiency.
• Maintain a working knowledge of Workday best practices and evolving functionality across supported modules.

What Experience You'll Bring:

• Bachelor’s degree or equivalent practical experience.
• 2–5 years of hands-on experience supporting Workday or HRIS platforms.
• Exposure to one or more of the following Workday areas: Core HCM, Talent, Performance, Learning or Recruiting.
• Experience supporting production issues, enhancements, or configuration changes in an enterprise system.
• Strong analytical and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong written and verbal communication skills.

Preferred Qualifications:

• Experience working with ticketing or intake systems for production support.
• Exposure to Workday releases, testing, or project implementations.
• Interest in expanding skills across multiple Workday modules.

#LI-Remote, #LI-Hybrid

Compensation Range:

Pay Range - Start:

$70,320.00

Pay Range - End:

$105,480.00

Geographic Specific Pay Structure:

Structure 110:

$77,360.00 USD - $116,040.00 USD

Structure 115:

$80,880.00 USD - $121,320.00 USD

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.