Location: Prague, Czech Republic

About the role

As one of the leading, global trading and investment platforms, Saxo is a 30-year-old fintech on a mission to get curious people invested in the world. We are strengthening our Prague-based Client Experience team and are looking for a Junior Business Analyst. You will support the improvement of client experience during onboarding and ongoing due diligence (ODD) for both private and corporate clients. The role focuses on smoother processes, clearer communication, and strong KYC/compliance. You will work closely with a senior local owner of these processes and with stakeholders across Sales, Compliance, Operations, IT, and global teams.

Responsibilities

Process analysis & improvement

• Analyse end-to-end onboarding and ODD processes (digital and paper) to identify bottlenecks and improvement opportunities.
• Track key KPIs (e.g. processing time, straight-through rates, rework, backlogs) and prepare insights to support decisions.
• Help document requirements and changes for process and system improvements.

KYC, compliance & quality checks

• Support optimisation of local KYC, onboarding, and ODD procedures, balancing regulatory needs and client experience.
• Perform basic spot checks on cases and highlight recurring issues or risks.

Client communication & materials

• Review manual and automated client communications for clarity, consistency, and alignment with standards.
• Help maintain and improve communication templates and support translations and updates of application forms and instructions.

Client feedback & complaints

• Collect and analyse client feedback, surveys, and complaints related to onboarding and ODD.
• Prepare short summaries and suggested actions to improve satisfaction and conversion.

Implementation & support

• Support implementation of global changes and local initiatives (including user testing and basic documentation).
• Contribute to AI and automation initiatives with use cases, test input, and feedback.
• Assist with ad-hoc tasks such as incidents, regulatory changes, and management requests affecting onboarding and ODD.

Your profile

• Bachelor’s degree in Business, Economics, Finance, Data/Information Management, or related field.
• Suitable for graduates or candidates with up to 2 years’ experience in business analysis, project support, operations, or a related area.
• Proficiency in Polish or Czech; good English for cooperation with global teams.
• Strong analytical skills and interest in data-driven process improvement.
• Good command of Microsoft Office; exposure to dashboards (e.g. Power BI, Tableau) or SQL is a plus. Familiarity with using large language models (LLMs) for data analysis is an advantage.
• Clear written and verbal communication; ability to write client-friendly texts is an advantage.
• Curious, proactive, and comfortable working with multiple stakeholders in a dynamic environment.

If you want to help improve client experience during onboarding and ongoing due diligence process and develop your skills as a business analyst in a fast-paced financial environment, we would like to hear from you.

At Saxo, it is not about entitlement; it is about impact – no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

We get curious people invested in the world
 

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
 

You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. 
 
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.  

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!  

How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!