Returns Operations Specialist

Description -

Applies intermediate level of subject matter knowledge to solve a variety of common Direct Returns business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

• Acts as a first point of contact for regular, on-going Direct Returns process issues on daily operational matters.
• Resolves operational issues that may arise from the end-to-end Direct Returns process (e.g., physical claims, refusals, non-conventional processes such as leased units returns to name just a few).
• Engages with other functions and organizations to resolve the root cause of Direct Returns issues (e.g., client mgrs., account mgrs., sales teams, supply chain, logistics, etc.)
• Acts as a point of contact for moderately complex Direct Returns unknown issues and trains team members.
• Leads the efforts to optimize current Direct Returns processes, often collaborating with other groups within HP to improve day-to-day activities.
• Represents team as a subject matter expert on internal processes to other functions and organizations.

Education and Experience Required:

• First level university degree or equivalent experience.
• Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills:

• Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
• Intermediate understanding of moderately complex internal operational issues.
• Developed problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of sales operations.
• Developing knowledge of local legal compliance issues.
• Demonstrated teamwork and collaboration skills.
• Ability to structure and apply developed organizational skills to manage daily operational issues.

Knowledge and Skills:

• Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
• Intermediate understanding of moderately complex internal operational issues.
• Developed problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of sales operations.
• Developing knowledge of local legal compliance issues.
• Demonstrated teamwork and collaboration skills.
• Ability to structure and apply developed organizational skills to manage daily operational issues.

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Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement