Job Description

Central to Nordstrom's DNA is our commitment to helping our customers feel good and look their best. It’s more than just a legacy, it’s what we strive for daily - to be a world-class brand dedicated to serving our customers. The Nordstrom Media Network (NMN) is an advertising program enabling brands to share their stories with Nordstrom and Nordstrom Rack customers via on- and off-site media campaigns. It's a natural next step in our “Closer to You” strategy and allows brands to conveniently connect to our customers with personalized recommendations and experiences.

 

We are looking for a highly skilled Sr. Brand Support Specialist to serve as a seasoned expert across NMN’s self-serve advertising and billing operations. In this role, you will independently solve complex operational problems, strengthen processes, and mentor, advise, and guide the work of junior team members. This will require an exceptional ability to motivate and influence peers, strong cross-functional partnerships, and an advanced understanding of marketing and financial tools. A career at Nordstrom is fun, fast-paced and challenging. Be a part of something we think is pretty awesome. 

 

A day in the life...

·         Serve as the subject-matter expert and operational advisor for NMN’s brand support operations, including self-serve advertising workflows, technical platform troubleshooting, billing accuracy, and insertion order processing.

·         Independently resolve complex issues; conduct root-cause analysis on systemic issues across platforms, vendors, and internal workflows and propose and implement durable solutions.

·         Leverage data, analytics tools, and performance reporting to identify trends, optimize workflows, and inform strategic decisions that improve brand support efficiency and program outcomes.

·         Lead and participate in continuous improvement initiatives that expand NMN’s operation efficiency and brand experience.

·         Own the development and maintenance of operational procedures and team playbooks across self-serve advertising, and vendor and brand billing.

·         Develop and maintain strong partnerships with third-party vendors and cross-functional teams within Finance, Legal, Account Management, Sales, and Media Activation.

·         Serve as peer mentor to junior team members, providing feedback, training, technical guidance, and day-to-day support.

·         Lead the daily, weekly, and longer-term prioritization for the brand support team.

 

You own this if you have...

·         Bachelor’s degree in Marketing, Business, Finance, Operations, or related field - or equivalent experience

·         6+ years of experience in Marketing, Operations, Customer Service, or Technical Support environments

·         Proven ability to solve complex problems and apply expert judgment

·         Experience mentoring or guiding peers or junior team members

·         Strong analytical abilities with experience using data, operational metrics, and performance trends to inform decisions

·         Demonstrated experience building and maintaining strong relationships with complex vendors and cross-functional teams with ability to influence outcomes and drive alignment 

·         Strong understanding of billing processes and accounting principles, or similar operational workflows

·         Proficiency in Marketing software, Salesforce, Coupa, DocuSign, Microsoft Office, SharePoint 

·         Excellent attention to detail, a passion for customer service, and strong communication skills with the ability to manage confidential or sensitive information with discretion

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away

• Life Insurance and Disability

• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Nordstrom keeps job postings open for at least one day after the posting date.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$80,000.00 - $132,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf