Work Location:

United States of America

Hours:

40

Pay Details:

$160,000 - $220,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Technology Solutions

Job Description:

The Director Business Technology US Credit Cards has oversight for supporting all business technology within TD's US Credit Card portfolio, including US Bank Card, Retail Card Services and Strategic Partnerships. The role is accountable for US Credit Card technology, including IT strategy and associated road map, project delivery, and operational stability and scalability. The Director interacts with senior executives across the bank, as well vendors and partners, to appropriately address technology demands. This includes ensuring appropriate levels of technology controls exist to protect business risk, in alignment with Federal and Industry based regulations, and compliance with internal standards.

Depth & Scope:

• Accountable executive for US Credit Card Technology

• Accountability includes: IT strategy and associated roadmap, project delivery, operational stability and scalability

• Defines vision, strategy and priorities for US CC Technology in alignment with:  North American Credit Cards and Merchant Services & TD Insurance Technology Solutions (NACCMS & TDI TS) business and technology strategy; Enterprise Technology objectives (e.g., DASH)

• Provides thought leadership and innovation with regards to technology and associated impact on US CCMS, leveraging enterprise teams, NACCMS Architecture and industry trends

• Develops and nurtures IT talent for NACCMS & TDI TS and the Enterprise TS, including actionable succession plans and a strong bench

• Consistently delivers on productivity and service targets

• Proactively manages risk and compliance for US CC Technology

• Ensures system availability for US CC systems leveraging NACCMS and TDI OSS Level 2 support and Technology Shared Services

• Shapes the US CC strategy with the US CC business and Shared Services leaders

• Drives consistency and reduces cost of developing and maintaining IT assets while improving overall delivery capability

• Ensures execution of Enterprise action plans for Employee Engagement and Communications

• Meets regulatory and risk expectations in partnership with Risk, COLA and Regulatory organizations

Education & Experience:

• Bachelor's degree or post-graduate degree

• Relevant work experience in Credit Card technology with a broader understanding across multiple IT disciplines

• Demonstrated success supporting a major business’ needs, interacting effectively to determine requirements, define strategy and deliver solutions

• Substantial experience in technology risk management that includes expertise in the areas of operational risk management (ORM), Technology Risk and IS security; The ideal candidate possesses broader skills than a highly technical CISO; Likewise, the ideal candidate is likely more knowledge of technology issues than a pure ORM

• Possesses the leadership skills needed to work at this, and eventually at higher levels, within the TDBFG organization

• Experience within a high transaction, large/complex/matrix business environment; Financial services experience is ideal

• Has managed a multi-site team of at least 20 professionals/specialists

• Deep knowledge of IT security and Risk disciplines and practices

• Deep knowledge of the U.S. Regulatory landscape and impact to IT control governance

• Ability to make an impact and execute on key strategies

• Ability to articulate technology into business solutions

• Excellent client engagement/management skills

• Possesses exceptional strategic thinking, planning and relationship skills

• Ability to influence management and build credibility across the organization

• A proven collaborative and engaging leader who partners well with others; the individual will partner with divisional CIOs, business heads, vendors, auditors, Operational Risk teams, regulators and counterparts at other financial institutions

• Ability as a leader to influence change within a dynamic regulatory environment,  and a focused expense management culture

• Highly motivated individual with a track record of successfully implementing large scale and globally sourced programs with superior results

• Outstanding people management, leadership and coaching skills

• Thrives in a fast paced environment, managing multiple deadlines and competing priorities

• Strong communicator, with excellent oral, written and presentation skills

• Proven ability to work with third party regulators

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Occasional

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.