About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Job Summary

Leads the order management process to ensure efficiency and accuracy in order fulfillment across multiple channels. Drives the digitalization of processes to improve service quality and operational performance.

Key Areas of Responsibility

• Leads the order management process for different Go-To-Market channels to ensure timely and accurate order fulfillment.

• Manages a team of order desk specialists to ensure customers can place their orders smoothly and easily using appropriate interfaces.

• Digitalizes and optimizes order management processes through close collaboration with customers to enhance service quality.

• Drives sales automation initiatives to optimize and digitize sales processes and tools for improved efficiency.

• Drives digitalization efforts and promotes tool adoption among teams to enhance operational efficiency.

• In some businesses, manages pricing and market intelligence to ensure market adherence on pricing and drive pricing improvements based on detailed market insights.

• In some businesses, manages project forecasting and sales & operations planning (S&OP) processes.

• In some businesses, manages the FG inventory (Woca) and inventory health (e.g slow-moving, obsolescence)

• Provides input and prioritization for the IT enhancements roadmap to support commercial operations needs.

• Manages margin by ensuring excellent price control and strict adherence to pricing policies.

• Manages sellex improvements in the order desk and sales processes to increase sales effectiveness.

• Stewards the highest levels of customer satisfaction by meeting or exceeding necessary quality standards consistently.

• Builds required order desk and sales automation capabilities to drive sustainable business performance in the area.

• Monitors key performance indicators and implements corrective actions to ensure continuous improvement.

Critical Experiences

• Education: Bachelor’s or Master’s degree in Business Administration, Sales Management, or a related field with an emphasis on commercial operations and process optimization.
• Experience: A minimum of 10 years of professional experience in sales operations, order management, or commercial operations, with a demonstrated ability to lead and deliver impactful results.
• Leadership: Proven track record of successfully managing teams and spearheading digital transformation initiatives to enhance operational efficiency.
• Preferred Expertise: Regional demand planning experience is highly desirable.
• Certifications: Professional certifications in Sales Operations, Project Management (e.g., PMP), or proficiency in relevant digital tools/platforms that support sales automation and process optimization are strongly preferred.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.