Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

Snapchat is a camera and messaging app that connects people to their friends and the world. Every day around the globe, millions of people use Snapchat to communicate with friends, build relationships, play, and learn. No matter where you are or how you express yourself, it’s always the fastest way to share a moment!   

 

We're looking for an Ad Review & Integrity Specialist to join the Review Operations team at Snap Inc!

What you’ll do:

• Review all Snap Ad submissions to ensure the ads abide by our creative policies and technical requirements

• Ensure quality review and approval of Snap Ads submissions

• Collaborate with the Snap Ads team to help create a seamless approval process for Snapchatters submitting ads

• Manage the approval tool queue and prioritize all Snap Ad reviews within the identified team SLAs

• Escalate questionable ads and creative trends to leadership

• Collaborate with the Sales team to create a consistent review experience for our Snapchat partners

• Work with the Product, Engineering, Digital Ad Support, App Product Quality team to troubleshoot approval tool errors and identify workflow best practices

• Assist other Snap teams with localization and translation projects 

Knowledge, Skills & Abilities:

• Excellent English reading and writing proficiency

• Customer Service or Customer Support experience

• Able to work independently while also operating as a collaborative team player

• Passion for Snapchat, and up for the challenge of building something from the bottom up

• Customer-driven with a passion for supporting Snapchatters

Minimum Qualifications:

• Fluent in Mandarin and English

• Bachelor’s degree or equivalent work experience

• Experience working with Zendesk, JIRA, or other ticket management systems

Preferred Qualifications:

• Flexibility to work any assigned shifts which may include early mornings, late evenings, and weekends

• 1+ years of B2B experience

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base hourly range for this position is $25-$37.5 hourly.

 

Zone B:

The base hourly range for this position is $24.03-$35.57 hourly.

Zone C:

The base hourly range for this position is $21.15-$32.21 hourly.

This position is eligible for equity in the form of RSUs.