Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

102-7635 North Fraser Way, Burnaby, British Columbia, V5J 0B8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Are you ready to take the lead in shaping the future of pharmacy operations? We're seeking a seasoned Director of Operations (Site Head) to oversee the continued management of our Central Pharmacy Services (CPS) operations site. In this dynamic role, you'll have the accountability to oversee multiple central fill solutions that are vital in supporting pharmacies across the province. 

At Central Pharmacy Services, we enable the Future of Pharmacy. Shoppers Drug Mart is going through a historical transformation that will eventually change healthcare as we know it in Canada. The CPS team is at the center of this exciting change. We are building the most streamlined and versatile central fill network in the country and we’re looking for colleagues who can help us make it a reality.

As Director of Operations, you will have the opportunity to oversee the ongoing management of our Central Pharmacy Services (CPS) operations site located in Burnaby, BC, providing vital central fill solutions across the province. The holder of this dynamic role will provide leadership across all site functions in delivering the business objectives. You will be at the forefront of our mission to create a lean, technologically advanced pharmacy production environment that consistently exceeds client expectations while adhering to regulatory requirements and quality standards. To that end, the Director of Operations will foster an environment of continuous improvement with a clear focus to create a positive, energetic, safe workplace while providing the highest customer satisfaction. As the leader of an operating site, the Director of Operations will be instrumental in shaping the culture to drive excellence through strategic alignment and vision while managing the P&L to achieve financial objectives.

What You’ll Do:

• Manage all functions of the site operations
• Ensure the employees, facility and systems are appropriate to safely manage the demands associated with the operations
• Fulfill obligations for maintaining the site’s compliance to all company and regulatory requirements, policies and procedures
• Champion operational excellence by driving process improvements across the organization 
• With a focus on people, attract and retain talent to ensure the right skills are in place to deliver business growth and the desired customer experience
• Build a patient-safety culture that engages colleagues and ensure incidents and pertinent near-misses are handled effectively in an appropriate timeframe
• Accountable for the site P&L, play a crucial role in business forecasting, resource planning and tracking of business metrics
• Foster strong internal and external relationships to support teamwork and key strategic alliances

Leadership Qualifications:

• Motivate, inspire, build and retain highly effective teams
• Versatile learning and courageous decision making
• Candid, direct, and comfortable with complexity and ambiguity
• Effective operating in an evolving, complex, and dynamic environment, providing clear direction and instruction to direct reports, and continuously searching internally and externally for best practices and areas of improvement
• Effective communicator/influencer with senior leadership and clients
• Set ambitious and realistic targets, drive for results, and build accountability within the organization
• Drive to continuously improve operations by setting high standards
• Embrace change, innovation and initiate new and improved ways of operating
• Collaborate effectively with peers, stakeholders and partners across the enterprise to positively impact business results

What You’ll Bring:

• 5+ years of related leadership experience within a healthcare or manufacturing environment
• Track record in successfully leading multi-stakeholder projects
• Track record of delivering Continuous Improvement projects using Lean Six Sigma methodology
• Ability to align and lead the organization while upholding company values
• Experience building strong partner relationships while ensuring contracts and commitments are achieved
• Comfort leading a dynamic environment and managing multiple priorities in a regulated setting
• Availability to work varied hours based on the needs of the business

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

Hiring Range / Échelle salariale à l’embauche :

$120,000.00 - $150,000.00 / 120.000,00$ - 150.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.