• • Manage daily operations including customer service, technical support, resource allocation, work management and employee rewards & recognition

• • Develop strategies for improving overall customer experience (CX) through effective project management, information exchange and stakeholder engagement

• • Drive innovation within the department by identifying areas of improvement and implementing solutions accordingly

• • Ensure timely delivery of projects on time and within budget through careful planning and execution

• • Provide guidance and support to employees regarding their roles, expectations and goals

• • Coordinate activities across teams, manage resources effectively and ensure quality standards are met at every stage of the process

• • Develop and maintain relationships with internal stakeholders such as HR, Finance, Marketing etc., as well as external partners like customers or vendors

• • Collaborate closely with other departments to achieve common objectives

• • Identify potential risks and issues early on so appropriate measures can be taken to mitigate them

About You:

• • Bachelor's degree in Business Administration, Communications, IT, Computer Science, or related field preferred

• • Minimum 5 years of relevant experience required

• • Proven track record of working in a fast paced environment with tight deadlines and high pressure situations

• • Strong organizational skills, attention to detail and ability to multitask effectively

• • Excellent interpersonal skills with the ability to build trust and rapport quickly

• • Exceptional problem solving, critical thinking and analytical abilities

• • Ability to think creatively and outside the box when needed

• • Solid understanding of project management concepts and methodologies

• • Effective communication skills (written and verbal) along with presentation skills

• • High level of integrity, reliability and honesty​

#LI-JC2

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.