Job Summary:

WHO ARE YOU?

Do you enjoy operations management? We are looking for a highly motivated Operations Manager who is passionate and motivated, resourceful, and innovative, entrepreneur and forward thinking! Do you enjoy operations management? We are looking for a highly motivated Operations Manager who is passionate and motivated, resourceful, and innovative, entrepreneur and forward thinking!

WHO ARE WE?

Insomniac produces some of the most innovative, immersive music events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority. Throughout our 30-year history, Insomniac has produced festivals, concerts and club nights for millions of attendees across the nation. The company was founded by Pasquale Rotella, and has been based in Los Angeles since it was formed in 1993.

Insomniac’s West Coast Clubs Division is focused on creating a first class experience for our Headliners. Our expanding roster of club partners includes some of the world's top venues, delivering performances from globally renowned DJs backed by top-notch sound and visuals. The diverse calendar of events celebrates the electronic dance music community and culture, offering an endless range of experiences. Insomniac’s West Coast Clubs Division includes venues world renowned venues; Exchange LA, Academy LA, Avalon, Day Trip in the Park, Time Nightclub, Nova SD, and Bloom.

THE ROLE

The Operations Manager will ensure the night runs as smoothly as possible, with seamless service that meets the expectations and needs of our clients. Opening and closing protocols must be followed and maintained. Must be able to multitask and assist all departments of the venue.

RESPONSIBILITIES

• Customer Focus: Understand customer service principles and be able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Initiative: Able to identify opportunities and issues and follow through on work activities to capitalize or resolve them. Able to lean quickly and take positive action without being requested to do so. Interested in learning about the entire business.
• Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
• Leadership: develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationship with others.
• Organization: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced and high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
• Communication: Able to listen, comprehend and speak with employees and department heads about necessary issues/concerns.
• Office Duties & Responsibilities:
• Hiring: post ads and execute interviews with speed and thorough assessment of each candidate. Scheduling: Schedule staff per department, using our online scheduling system.
• Payroll: Ensure submitted hours are correct and accounted for. Follow payroll company's procedures and submit all forms required.
• Inventory: Ensure inventory is correct and place order accordingly.
• Aesthetics of Venue: Maintain aesthetics, cleanliness, repair and maintenance of venue. Private / Special Events: Work closely with the director of special events weekly.
• Event Duties & Responsibilities
• Maintain opening and closing procedures.
• Handling customer concerns and questions
• Conduct pre-shift meetings for all necessary departments.
• Maintain excellent communication with all departments during shift.
• Handle and oversee cash accountability/transactions within departments. Door, Box office, bottle service, etc.
• Train and provide support in onboarding team members, clients, vendors and partners when needed
• All other projects and initiatives as identified

QUALIFICATIONS

• 4+ years of experience as an operations manager in live events and/or club operations
• Degree in hospitality, business management, or marketing or related experience
• 6+ years of experience in people and team management
• Proficient in budgeting, reconciling, and analyzing event operations excel spreadsheets
• Responsible for Alcohol Awareness Training Certification or Equivalent
• Flexible schedule with the willingness and ability to work nights, weekends, and holidays
• Excellent English comprehension (both written and verbal)
• Ability to work long hours
• Ability to work in loud/bright environments (lasers, flashing lights, etc.)

PREFERRED QUALIFICATIONS

• Job longevity – long-term tenure within the same company preferred

WORK ENVIRONMENT

• Must be able to tolerate loud noise levels & busy environments in dynamic work locations
• May work in drastic temperature climates when at venues
• Must be willing to travel to work during holidays, evening and weekend hours, as required, to meet deadlines and work events