C.H. Robinson is hiring a Customs Drawback Analyst. In this role you will be responsible for overseeing the duty drawback services for all branches within the C.H. Robinson network. As a Customs Drawback Analyst you will analyze, review, prepare and complete drawback claims on behalf of clients as well as utilize analytics to determine acceptability requirements for U.S. Customs and Border Protection (CBP). As a subject matter expert, you will establish standard operating procedures, conduct training, investigate, and support brokerage employees throughout the drawback process. Does this sound like you? Grow your career with us at C.H. Robinson!

Responsibilities:

• Provide full support to client’s drawback program by collecting, reviewing, analyzing and preparing necessary data to submit drawback claims to Customs and Border Protection (CBP) on behalf of client
• Audit claims prior to submission to CBP
• Ensure any errors received from CBP after claim submission have been identified and then resolved
• Prepare applicable forms to submit drawback privilege applications and manufacturing rulings to CBP
• Manage and maintain import, export and inventory databases for clients
• Manage client specific internal operating procedures
• Support customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
• Manage and maintain multiple concurrent customer drawback programs
• Onboard new drawback customers
• Create, document, and maintain project related plans and process flows
• Submit applications for drawback single entry bonds when required
• Remain current on functional policies, requirements, changes, and trends
• Complete reporting needs within ACE
• Support client with responses to CBP including Full Desk Reviews
• Guide clients to ensure drawback program compliance
• Track drawback claims, recovered money and liquidations
• Contribute to the continuous improvement of internal drawback processes
• Assist in creating training materials and provide training to internal teams on drawback processes
• Offer support and mentorship to colleagues, helping them grasp the intricacies of drawback procedures and industry standards

Required Qualifications:

• High School Diploma or GED equivalent
• Minimum 3 years of experience filing drawback under TFTEA requirements

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Extensive knowledge of drawback regulations and drawback CATAIR
• Experience executing claims within DutyCalc
• Experience working with large datasets with strong analytical skills
• High level of attention to detail
• Strong communication, prioritization, and multi-tasking skills
• Effective communicator and data/reporting/business liaison through multiple mediums
• Positive, collaborative working style
• Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs
• Advanced proficiency with MS Excel, and strong working proficiency with the broader MS Office Suite of programs
• Bachelor’s degree from an accredited college or university
• Licensed Customs Broker

Compensation Range

$59,300.00 - $123,200.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.