This position is contingent on a contract award.

Responsible for providing administrative and programmatic support to the Sailor Assistance and Intercept for Life (SAIL) team, including data entry, appointment coordination, and follow-up communications. Assists with maintaining accurate case records and facilitating timely participant engagement under the direction of clinical and case management staff. Mentors and supports new teams members, processes and/or projects.

• Maintains current schedules for SAIL Case Managers/SAIL Clinical Counselors, using the Fleet and Family Support Management Information System (FFSMIS) to view schedules, make client appointments, and sends reminders. Mentors team members and helps build a high performing team. (40%)

• Ensures initial paperwork is sent to clients, follow ups to ensure paperwork is completed, returned, and uploaded into the appropriate FFSMIS case record. (20%)

• Performs various administrative tasks including data entry, attending coordination meetings, taking minutes, scheduling appointments, screening and connecting callers, and maintaining referral and community directories. Identifies processes improvement opportunities. (20%)

• Tracks and maintains direct service metrics for SAIL Case Managers and SAIL Clinical Counselors. Provides updates to FFSP leadership. (10%)

• Obtains and validates information on SAIL resource referrals. Researches the location of the ship/sailor, identifies the correct command point of contact (POC), identifies demographic information for SAIL referrals, verifies the information and submits in the FFSMIS. (10%)

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Other Job Requirements

Responsibilities

Master’s degree from an accredited graduate program in a behavioral health related field.

Clinical licensure, specifically a current license that meets State, Commonwealth or customer-specific requirements. 

1+ year of experience providing administrative support to a medical or other social service office.

Excellent proficiency with computer and office automation software is required.

Responds well in pressurized, crisis situations.

Excellent customer service skills.

General Job Information

Title

SAIL Social Services Associate II, FFSP - Remote

Grade

23

Work Experience - Required

Administrative Support

Work Experience - Preferred

Education - Required

Master's - Behavioral Health

Education - Preferred

License and Certifications - Required

Current licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, Must be an independently licensed behavioral health clinician - Care Mgmt

License and Certifications - Preferred

Salary Range

Salary Minimum:

$53,125

Salary Maximum:

$84,995

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.