Job Title:

Government Programs Account Specialist

Number of Positions:

1

Location:

Detroit, MI

Location Specifics:

Hybrid Position

Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. 

Position Description

To support the Government Programs account management team in the sale, implementation, service, and retention of dental customers.

Primary Job Responsibilities

• Serves as a point of contact for Account Managers and various internal departments to provide service, troubleshoot, and quickly resolve issues.
• Maintains well established working relationships with Account Management team and internal departments within Delta Dental.
• Works directly with external partners to help manage the client relationship and respond to new requests.
• Organizes, coordinates, and prepares for activities related to implementations, finalizing renewals, negotiations, underwriting involvement, and participation in benefit fairs and client meetings.
• Supports business development efforts in anticipation of new partnerships, programs, or benefit designs.
• Continuously assesses Government Programs account management processes to identify improvement opportunities, develop alternate approaches, and work with leadership to deploy changes in order to improve team effectiveness and efficiency.  
• Generates creative marketing materials and provides project leadership for formal proposals upon Account Manager’s request.
• Participates in external events, presentations, or functions to advance client sales and marketing strategies.
• Prepares annual reports, periodic standard and special reports as requested for Account Managers, clients, and internal customers. Transmits the reports by required due dates.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Hybrid

Minimum Requirements:

Position requires a bachelor’s degree in business, communications, or a related field. Previous experience in sales or service of group accounts or knowledge of the insurance industry preferred. Will accept any suitable combination of education, training, or experience.

Position requires strong computer skills working with Excel, Word, and PowerPoint; strong verbal and written communication skills; strong interpersonal skills; strong analytical skills; the ability to work in a team environment; and the ability to resolve problems using independent judgment.

Position also requires the use of a well-maintained vehicle manufactured by Chrysler, Ford, or General Motors while acting as a representative of Delta Dental of Michigan externally.
 

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.