GN - SONG - Service - Amazon Connect - Consultant

Posted:
8/25/2024, 11:51:56 PM

Location(s):
Bengaluru, Karnataka, India ⋅ Karnataka, India

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Consulting

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Sourcing and Procurement Analyst/Consultant - Supply Chain Management Find endless opportunities to solve our clients' toughest challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Supply Chain and Operations, Industry Consulting, Global Network I Areas of Work: Contract Lifecyle Management, Sourcing and Procurement, Supply Chain Management | Level: Analyst/Consultant | Location: Gurgaon, Delhi, Mumbai, Bangalore | Years of Exp: 2-4 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, Strategy and Consulting Global Network SC&O is the right place for you to explore limitless possibilities. As a part of our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains for tomorrow—with a positive impact on the business, society and the planet. Together, let’s innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: • Deliver contracting, sourcing and procurement engagements in the areas of contract lifecycle management, strategic cost reduction, sourcing optimization, procurement transformation, intelligent procurement using tools such as Ariba, Coupa, IVALUA, Zycus and Jaggaer, responsible and resilient procurement, contract life cycle management using Icertis, mergers and acquisitions for clients, across industries and geographies. Key activities including but not limited to- o Design Contract lifecycle management operating model including organization structure, processes & technology enablers o Identify, evaluate and prioritize sourcing opportunities through in-depth spend analysis, market research, and so on. o Support execution of various stages of strategic cost reduction, zero based budgeting and operations value transformation programs. o Support implementation of procurement solutions including requirements gathering, technical design definition, define test scenarios & scripts to ensure that the configured solution meets clients’ requirements and be comfortable working with application developers & managing multiple stakeholders o Design sourcing and procurement operating model including organisation structure, processes & technology enablers aligned to traditional & emerging business priorities such as responsible sourcing principles, net zero emission targets etc o Define and execute sourcing optimization initiatives such as indirect sourcing and cost take-out, direct sourcing and should-cost modeling, category management, and so on. • Support in business development activities such as responding to proposal requests, conducting roadshows/demos, staffing management, people engagement, asset development and so

Your experience counts! • Bachelor’s degree in related field or equivalent experience • Minimum 2-9 years of experience in delivering software as a service or platform as a service projects related to cloud CC service providers such as Amazon Connect Contact Center cloud solution • Hands-on experience working on the design, development and deployment of contact center solutions at scale. • Hands-on development experience with cognitive service such as Amazon connect, Amazon Lex, Lambda, Kinesis, Athena, Pinpoint, Comprehend, Transcribe • Working knowledge of one of the programming/scripting languages such as Node.js, Python, Java • Experience in setting up cloud instances, account / users with security profiles and designing applications • Experience in taking a lead role for building contact center applications that have been successfully delivered to customers What’s in it for you? • An opportunity to work on transformative projects with key G2000 clients • Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. • Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. • Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities • Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Equal Employment Opportunity Statement


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing