Farm Heroes Saga is one of King’s beloved casual game titles with millions of daily players, delivering strategic match-3 puzzles in a heartwarming Farm universe that brings joy to players around the world. You will design and evolve Farm’s operating model and integrate leadership priorities - turning strategy into execution through clear systems, cadences, and team practices so our teams can deliver impact faster and more predictably. You will report to the Head of Farm and act as a strategic thought partner. You will also manage a Senior Operations Specialist and support their growth and development. 

Your Role Within the Kingdom 

As Head of Operations for Farm, you’ll partner closely with the Head of Farm and the Farm Leadership Team (FLT) to define strategic priorities and translate them into actionable plans, governance cadences, and ways of working across Product Areas. You will connect the dots across Product, Tech, Design, Production, Analytics, QA, and partner teams to align operating practices with business goals and strengthen delivery performance. You’ll lead internal communications that connect strategy to purpose, foster a healthy and inclusive culture, and use data to drive continuous improvement and organizational health. 

What you’ll do 

Strategy and leadership 

• Partner with the Head of Farm and the FLT to set priorities and translate them into clear plans and outcomes; lead the governance cadence (for example, planning cycles, OKRs, business reviews, Key Team Reviews, and offsites). 

• Form strong connections with stakeholders across Farm and King to align on strategy, performance, and execution—serving as a connector into the broader business. 

• Support leadership narratives, focus setting, and decision-making through clear forums and cadences. 

Operating model and organizational systems 

• Lead and evolve Farm’s operating model to ensure consistency, simplicity, and accountability across Product Areas; establish impactful ways of working for prioritization, decision-making, planning, and estimation. 

• Identify collaboration friction and dependencies; improve flow, predictability, and resource allocation by refining processes, tools, and handoffs; define and track OKRs/KPIs that focus teams on outcomes that matter. 

• Partner with Tech and Product Area Leaders to drive automation, AI adoption, and data-informed improvements to how we work. 

Engagement, culture, and communications 

• Build feedback loops that surface team health insights and lead to visible actions and measurable improvements; shape team and leadership cadences (for example, team-wide demos/Town Demos and offsites) that reinforce clarity, trust, and inclusion. 

• Lead internal communications to connect strategy to purpose; ensure goals, priorities, and progress are communicated clearly so teams understand the “what” and the “why.” 

People enablement and organizational health 

• Line manage and develop a Senior Operations Specialist with clear objectives, growth opportunities, and alignment to Farm’s priorities. 

• Use people metrics to anticipate risks and shape interventions around workload, retention, and engagement in partnership with HR; strengthen manager capability and align operating systems with people systems to support growth, clarity, and belonging. 

Skills to Create Thrills 

• Experienced operations leader from games, consumer tech, or digital industries, acting as a strategic partner to senior leadership and the FLT. 

• Experience designing and scaling operating systems and improving delivery performance. 

• Strong background in cross-functional planning, governance, and business operations. 

• Exceptional communication and stakeholder influence skills; builds trust quickly and navigates complexity with clarity. 

• Comfortable navigating ambiguity and taking decisive action; moves comfortably between detail and the big picture. 

• Experienced in organizational change, automation, and AI-driven improvement; combines operational rigor with empathy, judgment, and the ability to influence across levels. 

Nice to have 

• Experience in organizational transformation or centralization initiatives. 

• Familiarity with King’s production and product processes. 

• Background in Product Operations or Production.