Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Technology Solutions

Pay Details:

$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Cybercrime Customer Protection Analyst (Canada)

The Cybercrime Customer Protection Analyst will play a pivotal role on the Cybercrime Customer Protection team to protect TD customers from digital threats. The analyst will provide research, evaluation, assessment, operational, reporting and / or analytical support on Technology Controls / Information Security related programs and initiatives. May participate and provide advice / guidance on Cyber Security projects of moderate complexity.

• Supports the Cybercrime Customer Protection team to build and mature capabilities to mitigate digital threats to our customers.
• Duties will include mitigating phishing, smishing and vishing threats targeting TD Customers
• Taking on a leadership role within the team to ensure operational effectiveness and identify process improvement opportunities.
• Identifying new methods to detect, inspect, research and mitigate phishing threats
• Enhancing executive level metrics and reporting
• Building out process documentation
• Vendor management to ensure service quality
• Special projects or initiatives

Depth & Scope:

• Provides enterprise wide subject matter expertise on cyber security and/or fraud
• Identifies opportunities for process improvements and creates gap analysis reports
• Responds to Security Incidents, provides guidance, research and root cause analysis and develops remediation plans
• Participates and provides advice / guidance on special projects and takes initiative to identify new opportunities to drive positive change
• Analysis and contribution of enterprise level metrics and reporting
• Prioritizes and manages own workload in order to deliver quality results and meet timelines under guidance of management

Education & Experience:

• Bachelor's degree or the equivalent combination of education and work experience required
• 5-7 years related experience required
• Security+, CISSP, or other Cybersecurity certifications preferred
• Experience in Cybercrime, Fraud, or Cyber Threat Management preferred
• Strong written and procedural documentation skills
• Ability to independently identify, address and resolve problems
• Strong interpersonal communications skills
• Team player

Preferred Qualifications / Attributes:

• Strong writing skills
• Critical thinker with attention to detail
• Experience within financial services
• Ability to adapt to changing customer requirements and priorities

#LI-Tech

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet