Job Description

The ERAU Office of the Registrar is seeking a detail-oriented and highly motivated Associate Registrar to
join the Registrar team. This position reports to University Administration registrar leadership located on
the Worldwide campus in Daytona Beach. As the highest-ranking individual of the Registrar’s Office on
the Prescott campus, this role is the face of the office and plays a crucial part in supporting the day-to-day
functions of the Registrar's Office and ensuring the delivery of efficient and exceptional registrar services.
Collaborating with various stakeholders, both internally and externally, the Associate Registrar is tasked
with maintaining accurate student records, upholding university policies, ensuring compliance with
university, state and federal regulations and facilitating streamlined and timely record-keeping processes.
The ideal candidate will possess a servant-leader philosophy, exceptional communication and
organizational skills, attention to detail, and understanding of policies and regulations related to registrar
services.

Primary responsibilities:

• Provide operational oversight for all Prescott campus functions related to academic record-keeping, credit evaluation and degree auditing/conferral for pre-matriculant, admitted and continuing student populations
• Manage student academic record integrity in accordance with AACRAO professional standards and institutional policies; steward appropriate access to student information within the parameters of FERPA, the Solomon Amendment and University policies
• Manage all student record transcription and credentialing activity, including the consistent application of grade policies, authorized changes of program, substitutions, waivers and other academic actions; foster data integrity and institutional memory for consistent decisions
• Function as consultant to senior academic leadership, registrar, deans, advisors, students and others to develop, interpret, clarify and apply academic policy and standards, curricular requirements, and degree audit/program planning structures to ensure student retention and successful graduation rates; provide collaborative and effective problem analysis to solve student-specific academic dilemmas through actions in the best interest of students and the University within a context of curricular integrity and equity, as well as to implement rising curricular initiatives across colleges
• In conjunction with senior office leadership, manage the transfer credit evaluation process for all students to support institutional goals while preserving accreditation standards, University policies and academic integrity; oversee assignment and transcription of CEEB AP, ACE, CLEP, validation, dual-enrollment and other advanced standing credit to student records within bounds of University academic policy; maintain articulation agreements and course equivalency documentation
• In conjunction with senior office leadership, manage the graduation certification process for all graduation dates within the academic year, including the student graduation application, degree completion analysis, Latin honors and academic awards determination, generation of graduation candidate listings announced at Commencement and included in printed programs, management of diploma ordering/editing/distribution and interface with vendor, electronic posting of degrees to transcripts, finalization of graduation reports and maintenance of graduation information for historical purposes
• Assist in the production of annual campus catalog, curriculum inventory management, Campus Solutions updates to the course catalog, course equivalencies and requisites. Collaborate on the update, creation and troubleshooting of academic advising reports (AAR) in response to changes in the current curriculum
• Supervise, coach, train and manage the performance of the Prescott registrar team staff; monitor work outcomes for quality, effectiveness, and equity; develop workflow and written business procedures; contribute to office’s outcome analysis, annual reporting, definition of goals, objectives and resource planning
• Represent the Office of the Registrar on Prescott Campus committees, in meetings, and on projects, as assigned.

Other responsibilities:

• Review and process requests for Campus Solutions/Imaging Access
• Assist with student service requests and term processing during peak periods such as matriculation, registration, graduation, grading and academic standing
• Assist deans and faculty with curriculum proposal development and review to ensure that university degree requirement policies met
• Suggest and assist in the development of processes and personnel that streamline operations and cost effectively improve student services from admissions to graduation
• Facilitate cooperation and collaboration within the office, with counterparts in Daytona Beach and Worldwide, as well as with Prescott Campus faculty and staff
• Supervise FAA, NCAA/NAIA and NSC/NSLDS reporting responsibilities, as applicable
• Other duties as assigned.

Qualifications

Master’s degree; candidates with a bachelor’s degree and at least 5 years of progressive managerial responsibility will also be considered.

Required skills, knowledge, abilities:

• Policy and Project Management: Ability to cooperatively manage projects, knowledge of project management methodology, tools, and reporting. Thorough knowledge of and experience in applying and interpreting policies governing student records. Demonstrated ability to analyze complex situations accurately and adopt effective courses of action. Demonstrated ability to effectively communicate and plan policy implementation with senior management at the campus and University levels. Demonstrated ability to carry out assignments without detailed instructions and to obtain facts upon which decisions or recommendations may be based. Demonstrated ability to advice and counsel students and staff regarding educational policy requirements, alternatives for resolving academic policy problems, make or recommend exceptions to policy when appropriate, and to effectively communicate denial of a student request when necessary.
• Technology and Analytics: Experience working with automated student information systems, especially student records. Knowledge of and experience with workflow principles in student information systems. Understanding, experience, and/or willingness to learn existing and new technology in the accomplishment of project goals and reporting project outcomes. Ability to prepare reports, monitor workload, and compile data as required to evaluate operations and programs. Working knowledge of Microsoft applications: Word, Excel, etc.
• Management: Demonstrated ability to effectively supervise and manage staff with full knowledge of personnel policies and practices; to work independently in carrying out the management and supervision of staff; and to prepare reports, monitor workload and compile data as required to evaluate the activities and programs within those units. Ability to effectively train staff providing documentation, coaching, and feedback over time.
• Customer Service: Treats all customers (students, faculty, and staff colleagues) with dignity and respect, empathy, fairness and professionalism, consistent with the university mission, values and strategic vision. Displays diplomacy, tact, and respect for all customers, both internal and external, in all situations. Demonstrates empathy, fairness and professionalism when providing service to all customers, including students, faculty, and staff colleagues. Asks questions to clarify customer priorities and needs to deliver the best possible or most viable solution to meet those needs, making appropriate referrals as needed. Knowledge of proper techniques and the ability to utilize them when engaged in personal interactions of an argumentative or sensitive nature. May be required to work weekend/evening hours during peak periods.