Posted:
3/16/2025, 5:00:00 PM
Location(s):
North Carolina, United States ⋅ Charlotte, North Carolina, United States
Experience Level(s):
Senior
Field(s):
Customer Success & Support
Key Responsibilities
Responsible for timely and accurate resolution of trade correction cases. Analyze account activity, determine cause of error and take appropriate action to correct trading activity.
Work with both internal and external business partners to research and resolve issues, troubleshoot and provide seamless service. Provide support to other team members as necessary.
Identify root cause of trade correction errors and provide solutions as appropriate. Conduct trend reporting and participate in problem solving sessions for continuous process improvements.
Required Qualifications
Education: High school or GED.
Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience.
1-3 years of relevant experience.
Preferred Qualifications
Trading activity expertise.
Understanding of Thomson, BETA, COLA, APL, and various other internal systems (Nice, DocX, SSD).
Previous operations, processing or customer service experience.
Strong attention to detail, including demonstrated ability to meet accuracy standards in a high-volume processing situation.
Ability to research and resolve problems.
Demonstrated ability to manage multiple priorities in a fast-paced, results driven, transaction-based environment.
Ability to effectively and professionally communicate with internal business partners and advisors.
About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Base Pay Salary
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Exempt/Non-Exempt
Job Family Group
Line of Business
Website: https://www.ameriprise.com/
Headquarter Location: Minneapolis, Minnesota, United States
Employee Count: 10001+
Year Founded: 1894
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Finance ⋅ Financial Services ⋅ Insurance ⋅ Intellectual Property ⋅ Wealth Management