Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Do what you love. Love what you do.

At Workday, we help the world’s largest organizations adapt to what’s next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and we’re serious about what we do. But we like to have fun, too. We put people first, celebrate diversity, drive innovation, and do good in the communities where we live and work.

About the Role

The Workday Adaptive Planning Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding of programming, and has experience working on SasS based enterprise web applications.

About You

Basic Qualifications

• 5+ years’ experience in a Support related role with 2+ years’ experience supporting Integrations, preferred in an enterprise software product. 

• Proven ability to balance multiple priorities and communicate across organizational boundaries

• Excellent analytical and problem solving skills

• Ability to determine and articulate solutions / workarounds to complex problems

• Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability

• Ability to assess business impact and prioritize work with the right level of urgency for customer needs. 

• Demonstrate initiative, flexibility and provide complete follow through on areas of responsibility.

• Proactive, empathetic, team player who is responsive to customer needs and concerns

• Bachelor’s/Master’s degree or foreign equivalent degree in Business, Management Information Systems, Computer Science, or a related field or equivalent work experience

 

Other Qualifications

• Have attention to detail and deep understanding of support best practices

• Had previous experience or knowledge of finance and/or financial planning software applications or integrations

• Working knowledge of any of the following: Java, .NET, C# or any other programming language

• Working knowledge of SQL and DBMS

• Working knowledge of JavaScript for troubleshooting integration scripts and issues

• Working knowledge of Linux

• Have these technical skills:

  • Web Services / API

  • ETL, Pentaho, Integration Implementation or Support 

  • Jenkins & Git

  • K8s and Docker

  • ELK / any log aggregation tool

This position is based in the Workday Pune office. Candidates must be willing to relocate to Pune. Candidates will be expected to work from the office at least 50% of the time. Typical schedule is either Shift 1(8am-5pm) or Shift 2(11am - 8pm IST)

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!