Claim

1

We are recruiting for a Claims Adjuster to join our team based in London. Elevate your career as an expert Claims Adjuster, focusing on US property binders within the Lloyds market, while gaining valuable cross-skilling opportunities in other business lines. Under general supervision, you will excel in investigating, evaluating, negotiating, and resolving claims, always adhering to our Company's policies, procedures, best practices, and controls.

You'll play a crucial role in supporting the Claims Management team by delivering high-quality claims handling and superior customer service, ensuring the Claims function operates smoothly and maintains our exceptional service standards. This position offers a unique chance to develop your expertise in various business lines, enhancing your professional growth.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

What Will You Do?

• Analyses and applies policy coverage accurately to all assigned claims.
• Investigates assigned claims.
• Negotiates and settles claims proactively in accordance with Company guidelines and best practices.
• Reserves claims accurately in accordance with Company guidelines and best practices.
• Ensures that Company service standards are upheld.
• Maintains data accuracy.
• Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and service standards are met.
• Authorises claim payments and reserves within agreed claims handling authority.
• Provides technical advice. Develops and maintains effective business relationships both externally and internally.
• Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
• Assists Senior Claim Professionals and others with larger and more complex claims, where required.
• Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
• Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.

Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. 

To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.  

What Will Our Ideal Candidate Have?

• Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority.
• Preferably has experience in claim handling environment within London Market.
• Is capable of handling claims competently in line with required technical standards, best practices and service level standards.
• Intermediate communication skills.
• Intermediate business perspective.
• Intermediate ability to build collaborative relationships.
• Intermediate openness to influence, flexibility.
• Demonstrates intermediate accountability and credibility.
• Intermediate ability to think analytically and strategically.
• Advanced customer focus.
• Intermediate ability to exercise sound judgment and decision making.
• Intermediate ability to work effectively as part of a team.
• Preferably currently working towards ACII qualification.
• Preferably working towards Certificate in London Market Insurance.

What is a Must Have?

• Minimum of 5 GCSEs including Maths and English or equivalent level of education.
• Some prior insurance related activity experience (e.g. paralegal, insurance operations, insurance broker).