Posted:
8/14/2024, 5:00:00 PM
Location(s):
Washington, District of Columbia, United States ⋅ District of Columbia, United States
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
Virtual Leasing Associate - Affordable: East Coast
This role will be a remote opportunity, but ideal candidates will reside in the VA, MD, DC area.
OUR COMPANY:
At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1000 communities since 1985. We are an award-winning company that proudly employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.
Being a part of Fairfield means more than a rewarding career with personal growth. It’s a partnership for the long term, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we’re proud to reflect that in our culture.
ABOUT THIS POSITION:
Our Virtual Leasing Associates are mega-talented and passionate salespeople who embody our core values. From discovering the prospect’s needs through matching them with their perfect apartment, our Virtual Leasing Associates create better living for better lives.
Mostly importantly, a Leasing Associate often serves as a prospective resident’s first impression of the Fairfield brand. They therefore take pride in their professionalism and speak passionately about our properties. Their successful communication is the reason why residents choose to join our communities.
Education/Certificates:
High school diploma or equivalent required. Bachelor’s degree (B.A./B.S.) preferred.
Valid driver’s license may be required.
Experience:
Minimum of 2-3 years of experience in a customer service, sales or retail position.
Previous leasing and selling experience preferred.
Experience using Yardi or other related property management accounting software preferred.
Experience using Microsoft platform including Outlook, Word, Excel and SharePoint
Skills, Knowledge & Abilities:
Ability to read, write, understand, and communicate in English
Superior customer service skills including the ability to manage difficult customers and/or situations
Professional verbal and written communication skills
Digitally advanced knowledge of Microsoft Suite including but not limited to Outlook, Word, Excel and SharePoint.
Strong typing skills with high level of accuracy
Understanding of applicable federal, state and local fair housing laws
Ability to close a sale
Strong attention to detail, organizational, time-management and problem- solving skills
Savvy and comfortable using and creating digital content
Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis
Team oriented, collaborator
Ability to work a flexible schedule to include weekends and holidays
Essential Duties:
Understands the overall property strategies as it relates to overall performance goals, occupancy and leasing
Manages all aspects of the leasing process for new prospects, including, but not limited to, incoming traffic, qualifying prospects, leasing apartments, ensuring the application is submitted property and creating the final lease document for multiple properties in multiple markets.
Partner with the property on site team to coordinate live virtual tours, seeking approvals for the applications/final leases and all move-in needs for an approved applicant.
Partner with the property on site team to understand leasing strategies, overall performance goals and anything related to leasing/CRM
Focus on high conversion of leads/prospects to leases including entire leasing process from market knowledge, property highlights, unit features to move-in.
Actively manage CRM queues and maintain all communications and interactions with regularly required follow up from first contact to application submittal for prospects and applicants.
Responds to phone and email inquiries including but not limited to providing leasing information, conducting virtual leasing tours, making appointments and completing application requirements.
Verifies application information, including income verification, when needed. Forwards to property manager for final approval.
Participates in selected regular property meetings related to performance/occupancy/leasing
Shops competitive properties online
Completes required daily Craigslist postings.
Participates in company required training by established deadline.
Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.
Any other duties or responsibilities that may be assigned.
#LI-PAT
Estimated Rate of Pay:
$20.00 - $25.00
This position is non-exempt; the range above reflects hourly rates.
The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:
* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.
Website: https://fairfieldresidential.com/
Headquarter Location: San Diego, California, United States
Employee Count: 1001-5000
Year Founded: 1985
IPO Status: Private
Industries: Asset Management ⋅ Construction ⋅ Real Estate