We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As a Digital Product Owner, you will transform the agent experience by delivering digital products that streamline workflows, reduce friction, and enable our call center teams to serve members with greater speed, accuracy, and confidence. Our organization drives the digital strategy, product execution, and continuous improvement of the tools agents rely on every day—focusing on efficiency, usability, and operational impact across Aetna service organizations. A core part of our mission is building integrated platforms and capabilities that simplify complex tasks, reduce manual effort, and improve overall agent productivity.

As part of the Digital Product Team, you will support our teams across the Agent Experience and Efficiency portfolio. In this role, you will lead a scrum team to define and deliver scalable, reliable agent‑facing capabilities that power critical call center operations. Your work will directly impact how agents navigate systems, resolve member needs, and complete complex processes with fewer clicks and faster turnaround time.

Roles and Responsibilities 

• Partner with product leads, business analysts, system teams, stakeholders, and engineering to translate business needs into clear, actionable user stories and acceptance criteria. 

• Lead and support PI Planning and Agile ceremonies, ensuring features, enablers, priorities, dependencies, and risks are ready, aligned, and transparent. 

• Own backlog creation, refinement, prioritization, and traceability within a SAFe/Agile framework, with a strong focus on technical accuracy and delivery readiness. 

• Collaborate with engineering in solutioning discussions, validate backend functionality, and accept completed work against functional and non-functional requirements. 

• Drive cross-team alignment, communication, issue resolution, and engagement to deliver scalable agent-facing capabilities that improve operational outcomes. 

Required Qualifications 

• 5+ years of digital product ownership, product management, or content management experience supporting products that assist call center or operational teams. 

• 5+ years working in Agile/SAFe environments with cross-functional partners, including product, business, compliance, design/content, and engineering teams. 

• Proven ability to translate complex clinical, operational, or technical requirements into user-centric experiences and executable user stories. 

• Experience facilitating PI Planning, driving alignment across multiple teams, and managing dependencies, risks, and priorities. 

• Demonstrated ability to write clear, technically sound user stories and validate backend functionality through acceptance testing. 

Preferred Qualifications 

• Health insurance or healthcare industry experience. 

• Experience with Software Development Life Cycle (SDLC), Agile delivery, and common tools such as Rally, Jira, or similar platforms. 

• Product Owner or Product Management certification or formal training, such as PSPO or SAFe PO/PM. 

Education

• Bachelor’s degree from accredited university or equivalent work experience (High School Diploma/GED + 4 years relevant experience).

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$92,700.00 - $185,400.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 08/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.