Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.  

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. 

The opportunity
We are currently recruiting for an Intermediate Account Administrator in the Centralized Payment Unit (CPU) at head office in Markham, Ontario.

The CPU Intermediate Account Administrator is responsible to process a variety of Preferred Vendor payments in a timely and accurate manner.   The successful candidate will maintain a portfolio of Premiere vendors, provide feedback to both internal/external customers, process a high volume of payments and may entail multiple lines of coverage provided by Aviva Canada.

What you’ll do

• Use Claims knowledge and experience to validate invoices and determine the appropriate coverage and payment coding to enter payment into ClaimCenter system.  Find, log, and resolve any errors or discrepancies.

• Respond to inquiries from vendors, examiners, and internal auditors and take action to ensure that each claim’s Premiere vendor payments are accurate and adhere to best practices.

• Use analytical and creative problem solving to resolve outstanding invoices and escalate them to the appropriate action channel.

• Adhere to service level agreements, as well as production and quality targets.

• Provide recommendations for continuous improvement in service delivery and training.

What you’ll bring

• Minimum of 1 year experience working in the insurance industry

• Advanced competency in Microsoft Excel (Use formulas, functions) is required

• Intermediate Microsoft Access and database experience

• Solid understanding of ClaimCenter system

• Accounting Knowledge is considered an asset

• Strong time management and organization skills

• Demonstrated ability to multitask and achieve team and individual targets

• Proven capability to work under pressure and meet deadlines

• Excellent verbal and written communication skills

What you’ll get

• The salary band for this position ranges from $50,000 to $60,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity. 

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education. 

• Competitive vacation package with the option to purchase 5 extra days off per year. 

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.  

• Corporate wellness programs to support our employees’ physical and mental health.  

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged. 

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