KEY RESPONSIBILITIES:

• Manage a support team to provide first class post-sales support.
• Serve as the primary contact for technical requests from customers, service teams, and internal stakeholders.
• Set clear objectives, evaluate progress and instill a high-performance culture with focus on teamwork, service excellence and ownership for resolving customer issues.
• Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
• Manage the team and individual performance, technical and skills development.
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
• Remain aware of new product developments in network technology providing input and tactical direction to the business on customer service and support challenges.
• Manage and maintain internal and external aftermarket projects within the scope of the service contract.
• Service and Safety Bulletin management.
• Compile and review of safe work procedures.
• Support service contract Project Manager where needed.

KEY QUALIFICATIONS & EXPERIENCE:

• Minimum of 5 years’ experience in equipment maintenance
• Strong technical knowledge
• Project Management
• Computer Soft Skill
• Strong safety management culture
• Sound understanding of the products and equipment utilized to maintain mining systems.
• Demonstrated experience as a strong communicator.
• Development experience with demonstrated growth results through gap analysis.
• Strong problem solving, analytical and strategic planning skills.

  Only shortlisted candidates will be contacted for interview