Operations Associate - DD11AN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

A Livestock Operations Associate works under general supervision to handle customer service and administrative duties supporting Livestock Department operations including Livestock Insurance policy processing, claims processing.

Initially this role will have a 5 day in-office work schedule but upon completion of training, there will be a Hybrid work arrangement, with the expectation of working in the office 3 days a week (Tuesday through Thursday).

Responsibilities:

• Livestock insurance policy data entry to include general insured and coverage information for new business, renewals, and policy changes or endorsements.

• Validate agency/agent licensing using company systems or prescribed manual procedures

• Assemble and send livestock insurance policies to the insured, agent, and other applicable parties

• Insurance Claims Processing and File Management

• Insurance claim data entry

• Insurance claim check processing and issuance to the applicable parties

• Prepare claims for review. Assemble supporting data, identify and request missing data from the claimant/agent

• Independently deliver consistent, high quality, cost effective customer service by handling non-routine, as well as simple customer service telephone or email requests

• Ensure appropriate information flow to senior team members, producers, field representatives, and third parties

• Complete and possibly lead assigned special projects related to normal duties

• Identifies priorities and manages daily workload timely and effectively while assisting others with problems or questions

• General accounting, bookkeeping, financial data entry and billing knowledge is a plus but not required

Qualifications:

• High School Diploma/GED Required

• Livestock/Agricultural experience preferred

• Effective Communication Skills

• Strong Customer Service Orientation

• Solid business skills; PC, software, keyboarding

• Strong data entry skills

• Adaptable/flexible; open to change

• Excellent verbal and written communication skills; writes clearly and effectively; edits work for spelling and grammar

• Ability to prioritize tasks and meet deadlines; must be able to complete tasks with an attention to detail

• Must be willing to work effectively independently, as well as in a team

• Support team leader/manager on team projects

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$40,685 - $61,027

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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